Configure the Frontend Server for UTF-8

Purpose: To configure your Frontend Server to support UTF-8 in Configuration Server. You must complete this procedure to enable Frontend Server to support multi-language categories.

Prerequisites

• Your version of Configuration Server supports UTF-8 (version 8.1.200.04+).

Start

1. Navigate to your installation directory for the Frontend Server and open the launcher.xml file with a text editor. For example: C:\GCTI\Genesys Web Engagement\servers\frontend\launcher.xml.
2. Find the parameter named useUTF8CfgSrvConnect.
3. In the format element, change the default value to true. For example:

   <parameter name="useUTF8CfgSrvConnect" displayName="useUTF8CfgSrvConnect" mandatory="true">
       ...
       <format type="boolean" default="true" />
       <validation />
   </parameter>

4. Save your changes.

End