Installing and Deploying Genesys Web Engagement
|Objective||Related procedures and actions|
|1. Prepare your deployment.||
Review the tasks on the Preparing your Deployment page.
|2. Install Genesys Web Engagement.|| Review the steps outlined in the task table on the Installation page.
Note: Genesys recommends that you deploy Genesys Web Engagement in a lab environment. After successfully deploying Web Engagement, create and test a Web Engagement application before you switch to production.
|3. Install the related plug-ins for Interaction Workspace and Genesys Administrator Extension.||
Genesys Web Engagement has two available plug-ins:
See Installing Plug-ins for installation details.
|4. Perform the setup tasks.|| You will need to configure the related tools and components to work with Genesys Web Engagement after it has been installed.
See Setup Tasks for details.
|5. Create an application.||
An application allows you to implement Web Engagement features in your Genesys Contact Center, and to add Web Engagement to your website. Before deploying Web Engagement in production, first create a test application in your lab environment.
See the Genesys Web Engagement Developer's Guide for further details about creating your application.
|6. Deploy to production.||Once Web Engagement is working correctly in your lab environment, you can deploy it to your production environment. See Deployment for details.|
|7. Implement load balancing.|| Review the section on load balancing, and then complete the tasks on the load balancing tasks page. |
Note: Frontend and Backend load balancers are mandatory elements for a production deployment. Interconnecting the Frontend and Backend servers directly is only appropriate for a development environment.