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Installing and Deploying Genesys Web Engagement

Objective Related procedures and actions
1. Prepare your deployment.

Review the tasks on the Preparing your Deployment page.

2. Install Genesys Web Engagement. Review the steps outlined in the task table on the Installation page.

Note: Genesys recommends that you deploy Genesys Web Engagement in a lab environment. After successfully deploying Web Engagement, create and test a Web Engagement application before you switch to production.

3. Install the related plug-ins for Interaction Workspace and Genesys Administrator Extension.

Genesys Web Engagement has two available plug-ins:

See Installing Plug-ins for installation details.

4. Perform the setup tasks. You will need to configure the related tools and components to work with Genesys Web Engagement after it has been installed.

See Setup Tasks for details.

5. Create an application.

An application allows you to implement Web Engagement features in your Genesys Contact Center, and to add Web Engagement to your website. Before deploying Web Engagement in production, first create a test application in your lab environment.

See the Genesys Web Engagement Developer's Guide for further details about creating your application.

6. Deploy to production. Once Web Engagement is working correctly in your lab environment, you can deploy it to your production environment. See Deployment for details.
7. Implement load balancing. Review the section on load balancing, and then complete the tasks on the load balancing tasks page.
Note: Frontend and Backend load balancers are mandatory elements for a production deployment. Interconnecting the Frontend and Backend servers directly is only appropriate for a development environment.


This page was last modified on June 7, 2013, at 15:00.

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