Resource Manager Logical Resource Group Configuration options

These options (in CTI_LRG CTI and in GW LRGs) configure fallback mechanisms that handle scenarios where CTIC/ICM is unavailable. Logical Resources are configured one of two ways:

• As sections within the Resource Manager (RM). In this case, configuration options are available within these sections.
• Or as a named applications folder under Configuration Unit in a Tenant. In this case, configuration options are available within the gvp.lrg section of the named applications folder.

Gateway Resource Group Option

remove-ruri-capability-on-fallback

Section: Gateway Resource group section
Valid Values: true or false (default)

This parameter is used only for the Gateway resource group. It disables or enables the capability for selecting a VXML resource when falling back to VXML after CTIC returns a 404 error. This capability is specified in an INVITE Request URI (gvp.rm.resource-req).

• Set to true to disable Resource Manager's use of the gvp.rm.resource-req option for VXML fallback after a CTIC 404 error.
• Set to false to enable Resource Manager's use of gvp.rm.resource-req.

Note: This option is NOT available during configuration of a Gateway Resource Group via Genesys Administrator. Specify this parameter manually in the Gateway Logical Resource Group (GW LRG) section, using the format remove-ruri-capability-on-fallback = true (or = false).

CTI Connector Failover Options

Resource Manager (RM) has three new options in the CTI Connector (CTIC) Logical Resource Group (LRG) for handling CTIC failover.

Important: These options are not available during configuration of a CTIC Resource Group via Genesys Administrator. You must specify them manually in the CTIC LRG.

fail-over-cti-handling

Valid Values: reject (default), answer, script;<service-type>;<URL>
Takes Effect: After restart

This option specifies RM behavior when all attempts to use CTIC fail. For example: all CTICs are down, or port capacity of the CTIC LRG is exceeded, or all CTICs in the LRG were tried but failed.

• Set to reject to reject the call.
• Set to answer to answer the call.
• Set to script;<service-type>;<URL> to specify that RM redirects the call to the service <service-type> and informs that service to run the page at the URL (same behavior as rm.cti-unavailable-action).

cti-unavailable-respcode

Valid Values: No value specified (default), none, SIP response codes for which next CTI resource should not be retried.
Takes Effect: After restart

• Specifies a list of response codes to be intercepted and given special treatment. Separate each code in the list with a semicolon (;).
  If CTIC returns a response code matching a code provided in the list, RM does not retry any other CTIC; instead RM takes action based on the group-level option cti-unavailable-action, or based on the server-level option rm.cti-unavailable-action.
• When set to empty or none, RM retries the next CTIC available in the CTI LRG in response to any error from CTIC.
• When no value is specified, RM checks the server-level parameter rm.cti-unavailable-respcode and takes the action specified there.

Note: cti-unavailable-respcode overrides the server parameter rm.cti-unavailable-respcode.

cti-unavailable-action

Valid Values: reject (default), answer, script;<service-type>;<URL>
Takes Effect: After restart

Specifies the behavior expected when the SIP response code received from CTIC matches a response code that is configured in rm.cti-unavailable-respcode.

• Set to reject to reject the call.
• Set to answer to answer the call.
• Set to script;<service-type>;<URL> to specify that RM redirects the call to the service <service-type> and informs that service to run the page at the URL (same behavior as rm.cti-unavailble-action).

When no value is specified, RM uses the server-level parameter rm.cti-unavailable-action.

Note: This option overrides rm.cti-unavailable-action.