Using and Rating Models

This topic describes part of the functionality of Genesys Content Analyzer.

It includes:

• Reading and Understanding the Ratings
• Average Results Subtab
• Category Confusion Subtab
• Results by Category Subtab
• Correct in Top N Subtab

You can have many models, but you can use only one at a time for classification. You designate the model to use in classification by setting it as Active on the Models tab.

Improving the Results

If the results of testing a model are unsatisfactory, there are several things you can do to try to produce an improved model.

• Add more data to the training object
  
• Analyze your category tree. Are some categories never or seldom used? Are a few categories so general that they absorb most e-mails, leaving little for other categories? See Design and Use Considerations for more on this topic.