Jump to: navigation, search

Using and Rating Models

This topic describes part of the functionality of Genesys Content Analyzer.

It includes:

You can have many models, but you can use only one at a time for classification. You designate the model to use in classification by setting it as Active on the Models tab.

Improving the Results

If the results of testing a model are unsatisfactory, there are several things you can do to try to produce an improved model.

  • Add more data to the training object
  • Analyze your category tree. Are some categories never or seldom used? Are a few categories so general that they absorb most e-mails, leaving little for other categories? See Design and Use Considerations for more on this topic.
This page was last edited on December 17, 2013, at 18:54.
Comments or questions about this documentation? Contact us for support!