The History Tab

On this tab you can do the following:

• To save multiple versions of the standard response, click Save to new version.
  
• To choose the version that appears on the Standard Response pane, select the version and click Restore.
  

Restoring a version restores only the Text and Description parts of the standard response. For example:

1. Version 1 of a standard response has an expiration date of December 10, 2010.
   
2. Create a Version 2 with Never expire selected (no expiration date).
   
3. Restore Version 1.
   
4. The restored version has Never expire selected. The former expiration date of December 10, 2010 is not restored.