In addition to the system variables, you can use Knowledge Manager to create custom variables. Custom variables have the following properties:
Their values are assigned by strategy objects.
Therefore, standard responses that use field codes containing custom variables must have the usage type Autoresponse
For an example of the use of a custom variable in a standard response, see Procedure‚ Using a custom variable. For a complete description of the Routing objects that can use custom variables, see the Universal Routing 8.1 Reference Manual.