Example of Using TO Data Analyzer
This topic describes part of the functionality of Genesys Content Analyzer.
This section presents an example of using the TO Data Analyzer to add a category and build subcategories for it.
The example makes the following assumptions:
- Part of your business deals with DSL service.
- Your category tree does not represent this DSL service sector.
- You have a collection of uncategorized e-mails, some of which deal with DSL service.
- On the Categories tab, add a DSL service category.
- Create a training object using this category tree.
- On the Training tab, select the DSL service category and open the TO Data Analyzer.
- In the Include Text box, enter DSL.
- Click Find repeatedly, browsing through the uncategorized e-mails and looking for common themes.
- As you do this, you find a number of e-mails inquiring about the status of a DSL service order. You decide they should go in a subcategory that you will call “DSL Shipping Status.”
- Add one of these e-mails to the Similar messages list.
- Add the word shipping to the Include Text box to refine the criteria.
- Click Restart Search, then Find. This starts the search from the beginning with the revised criteria.
- Continue, clicking Find, then clicking Add for e-mails that deal with DSL shipping status and Discard for others.
- When you have enough e-mails on the Similar messages list (between seven and 30), click Save in Category.
- In the Choose category dialog box, select the DSL service category, then click Create new category.
- In the New category dialog box, enter DSL Shipping Status in the Category name box, then click OK.
- Back in the Choose category dialog box, click OK to save the new category and its associated e-mails.
- Click Restart Search and clear the Include Text box of everything except DSL.
- Start again from Step 5, looking for another common theme that you can use as a subcategory.
This page was last edited on December 17, 2013, at 18:54.