Design and Use Considerations

This topic describes part of the functionality of Genesys Content Analyzer.

Getting started with Genesys Content Analyzer requires four basic steps. This section provides information and advice on these steps, as follows:

1. Create a category tree and standard responses. See Design.

2. Create a training object using the tree. Add text objects (e-mails and other objects) to the training object. See Design.

3. Train a new model using the training object. See When to Train.

4. Test the model and use the resulting ratings. See Applying the Ratings.