Procedure: Creating an FAQ Object
This topic describes part of the functionality of Genesys Content Analyzer.
To create an FAQ Object, use the following procedure.
- On the FAQ tab, do one of the following:
- Select File > New.
- On the left-hand pane, right-click and select New FAQ Object.
- The New FAQ Object dialog box appears, as shown in "New FAQ Object Dialog Box." On it:
-
Enter a name.
- Select a category tree, training object, and model.
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The category tree and training object are required. You can create an FAQ object without a model, but you will not be able to use it in conjunction with content analysis.
- Click OK.
The FAQ tab then appears as in the figure "FAQ Object."
The FAQ tab contains the following panes:
- Left—Displays a list of all FAQ objects
- Center, with two subtabs:
- Full Category Tree—Displays the entire category tree that serves as the source of the FAQ object that is selected in the left pane
- FAQ Category Tree—Displays the selected FAQ object itself
- Full Category Tree—Displays the entire category tree that serves as the source of the FAQ object that is selected in the left pane
- Right—These panes vary, depending on which of the center subtabs is selected.
This page was last edited on December 17, 2013, at 18:54.
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