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Bidding

Use the schedule bidding window to bid on schedules. You can access a bidding scenario only during the Schedule Bidding Period (the time period between the Start Date/Time and End Date/Time for bidding).

Tip
You will not see Bidding in the menu bar, if the Administrator in your contact center has not enabled it.

To access a bidding scenario:

  1. At any window, click the Bidding link on the menu bar.
  2. At the Bidding Scenarios View, select a bidding scenario.
    If no bidding scenarios are listed, there are no scenarios currently open for bidding.
  3. At the Bidding Assignment Pane, perform any of these tasks:
    • Sort or Filter the view of available shifts.
    • Rank the schedules and bid on them by numbering them 1, 2, 3 and so on. You can view and revise your bids up until the End Date/Time in separate Desired or Unwanted lists.
Retrieved from "https://docs.genesys.com/Documentation:WM:AHelp:SBO:8.5.2 (2019-10-18 02:40:49)"
This page was last modified on July 5, 2019, at 08:20.

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