Jump to: navigation, search


Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.

Specifies if an interaction should be closed automatically if a Release message is received. This option can be overridden by a routing strategy as described in the Configuration Guide.

Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
06/09/21 Hot Fix X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

The My Agents view is now correctly displayed in Workspace Web Edition irrespective of the form of the URL. Previously, if the URL used to load Workspace did not follow the example below, the My Agents view did not display.

The expected URL format was: ttps://<gws_host>:<gws_port>/ui/ad/v1/index.html</nowiki>

The previously unsupported URL format was: https://<gws_host>:<gws_port>/WWE/ui/ad/v1/index.html


When voice.mark-done-on-release is set to true on an Agent object, voice interactions are now correctly auto-marked Done when a call is released. Previously, the auto-mark Done of voice interactions did not work as expected after an agent had handled a push preview outbound record. (HTCC-31442)

Workspace now correctly displays user skills that are accessible by Workspace. Previously, Workspace only displayed the user skills it was able to read before the first skill for which Workspace had no permissions; after that, all the following user skills were ignored, even if they were accessible by Workspace. (HTCC-31421)

The current agent status is now displayed in bold text in the Global Status menu and the Channel Status menu in the My Channels view. In these menus, the status with the focus is now displayed with a new background color and shade to distinguish it from other possible selections when the mouse pointer passes over them. (HTCC-31419)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 15, 2023, at 23:09.
Comments or questions about this documentation? Contact us for support!