enable-revoke-from-agent
Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Specifies whether Interaction Server should revoke an interaction from the
agent or agents when one of the following requests for the interaction is
received: Pull, Hold, or Change Properties (with new queue). When true,
revoking can still be prohibited at the request level by adding an integer
key-value pair (‘revoke-from-agent’, 0) in the extension of the corresponding
request.
completed-queues
Section: settings
Default Value:
Valid Values: List of queue names separated by comma
Changes Take Effect: Immediately
Specifies a list of queues for completed interactions. When an interaction is
placed into one of these queues, the CompletedAt timestamp is set.
Purpose
To ensure iWD automatically runs the update scripts on the Interaction Server databases for compatibility with iWD 9.0, creates the necessary Business Attributes in Configuration Server, and configures the completed-queues option for Interaction Server.
Prerequisites
- Interaction Server is correctly installed. (Refer to the eServices (Multimedia) 8.1 Deployment Guide).
- The installation of iWD components as outlined in this chapter is completed up to this point. In particular, iWD Plug-in for GAX must be installed.
- The JDBC connection URL is provided in Interaction Servers' DAP as described on the Interaction Server Configuration page.
Procedure
- Stop the Interaction Server application.
- Log into iWD Plug-in for GAX.
- Open Business Structure.
- Navigate to your iWD tenant.
- Navigate to your Solution from the navigation tree and select the Migration tab. The Interaction custom properties and migration issues table on the right side notifies you of the updates that must be made.
- Press the Configure button.
- Start the Interaction Server application.
enable-revoke-from-agent
An Interaction Server configuration option, enable-revoke-from-agent, enables enhancements to task management in the Global Task List. Specifically, this option allows an Assigned interaction to be revoked from an employee desktop when the interaction is put on hold, canceled, or completed, from the Global Task List or through an integrated capture point.