Rule templates for iWD are created in the Genesys Rules Development Tool, which is an Eclipse plug-in that can either be installed into a standalone Eclipse application or can be installed into Genesys Composer.
Rule templates are used to define the building blocks that are used by rules authors to build rules for task classification and prioritization at the Global, Department, and Processes levels of the business structure of an iWD Solution.
Normally rule templates are created or modified by IT personnel. Defining new rule conditions or actions sometimes requires a basic knowledge of the Java programming language, although in many cases it is possible to review the syntax of existing rule conditions and actions as a guide.
All iWD rule templates include a fact called _GRS_Environment, which must not be modified. Unlike rule templates for other Genesys solutions, it is not necessary to create any additional facts for iWD rules.