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fiscal-year-start

Section: date-time
Default Value: No default value
Valid Values: Any valid combination of month and day, in M-d format
Changes Take Effect: At the next run of Job_MaintainGIM
Dependencies: fiscal-year-week-pattern is set to a valid pattern
Introduced: 8.1.1

Specifies the month and day that the fiscal year starts. For example, 1-1 means January 1; 10-1 means October 1. This functionality was introduced in release 8.1.1.

  • If simple-week-numbering=true, every fiscal year starts on the fixed date that is specified by this option.
  • If simple-week-numbering=false, the fiscal year starts on the first day of the week that contains the date that is specified by this option; however, the actual start date depends on the value of the first-day-of-week option.
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fiscal-year-week-pattern

Section: date-time
Default Value: none
Valid Values: none, 544, 454, 445
Changes Take Effect: At the next run of Job_MaintainGIM
Dependencies: None

Specifies the pattern for the number of weeks in each month of a fiscal quarter. For example, 544 means 5 weeks in the first month, 4 weeks in the second month, and 4 weeks in the third month of each quarter. A value of none means that the calendar will not be a fiscal one.

min-days-in-first-week

Section: date-time
Default Value: 1
Valid Values: 1-6
Changes Take Effect: At the next run of Job_MaintainGIM
Dependencies: simple-week-numbering=false

Specifies the minimum number of days from the new year that must be in the first week of the year, if simple week numbering is not used and there are no partial weeks in the calendar year. The ISO 8601 standard does not use simple week numbering.

The ISO 8601 definition of the first week in the year is the week that has the first Thursday in it. To conform to the ISO 8601 standard, set simple-week-numbering=false, first-day-of-week=2, and min-days-in-first-week=4.

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first-day-of-week

Section: date-time
Default Value: 1
Valid Values: 1-7 (Sunday-Saturday)
Changes Take Effect: At the next run of Job_MaintainGIM
Dependencies: None

Specifies the day of the week that is considered to be the start of the week. For example, 1 (Sunday) is usually the first day of the week in the United States; for countries that use the ISO 8601 standard, 2 (Monday) is the first day of the week.

simple-week-numbering

Section: date-time
Default Value: true
Valid Values: true, false
Changes Take Effect: At the next run of Job_MaintainGIM
Dependencies: None

Specifies whether the calendar year and the week-numbering year coincide. For simple week numbering, Week 1 always begins on the first day of the calendar year (for Gregorian calendars, January 1; for fiscal calendars, the day that is specified in the fiscal-year-start option). As a result, the first and last weeks of the year might be partial weeks, because the first week will not necessarily start with the day that is specified by the first-day-of-week option. To comply with ISO 8601 week numbering, set the value of this option to false.

Extract, Transform, And Load

Also known as ETL. The ETL processes extract data from various data sources; transform the data into a format and structure that is suitable for subsequent business purposes; and load the data into a target data store (other database, data mart, or data warehouse).



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Reporting And Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serve as the primary source of data for the GI2 and Genesys CX Insights reports. RAA is required for GI2 and Genesys CX Insights environments.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Genesys Interactive Insights

Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

aggregation-engine-class-name

Section: gim-etl
Default Value: none
Valid Values: Any string
Changes Take Effect: On restart
Dependencies: None

Specifies the class name of the aggregation package, if it is installed. If your deployment uses GI2 or the separately installed RAA package, specify the following value: "GIMAgg.GimInterfaceImpl.AggregationImpl"

For more information, see the Reporting and Analytics Aggregates Deployment Guide.

Advanced Disconnect Detection Protocol

Also known as ADDP. The method to detect failures for certain T-Server connections, including connections between two T-Servers and among a T-Server and its clients.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Reporting And Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serve as the primary source of data for the GI2 and Genesys CX Insights reports. RAA is required for GI2 and Genesys CX Insights environments.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Genesys Interactive Insights

Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

High Availability

Also known as HA. The use of Redundancy to enable contact centers to minimize interruptions that are due to hardware, software, or network connectivity issues.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Database Access Point

Also known as a DAP. An object that provides the interface between an application in the Genesys installation and the databases to which the application requires access. Refer to the Framework Database Connectivity Reference Guide for more information about configuring and using DAPs.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Interaction Concentrator

Also known as ICON. A Genesys product that collects and stores detailed data from various sources in a contact center that is empowered by using Genesys software. Downstream reporting systems can access Interaction Concentrator data in near–real time.
Operating on top of Genesys Framework, the product consists of a server application that is called ICON and a database that is called Interaction Database (IDB). The server receives data from data sources such as Configuration Server, T-Server, or particular Genesys solutions; it then stores this data in IDB by using Genesys DB Server.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Configuring the Genesys Info Mart Application

This page describes how to create and configure the Genesys Info Mart application, which you must do before you install it.

Before You Proceed

Before you can configure Genesys Info Mart, make sure that you have:

Overview: Preparing the Genesys Info Mart Application Object

The following steps summarize the task flow to configure an Application object and related configuration objects for Genesys Info Mart.

  1. Create the server application.
    To create an Application object for Genesys Info Mart Server:
    1. Import the Genesys_Info_Mart_ETL_<release>.apd template. For full details, see Importing the application template.
    2. Create the Application object with basic configuration. For more information, see Creating the Genesys Info Mart application.

  2. Customize the configuration of the Genesys Info Mart Application object to support the functionality that you require.
    1. Review the configuration options and decide on the settings that are appropriate for your environment. For information about the options, see the following:
    2. Modify settings of configuration options, as required for your environment. For more information, see Configuring Options for Genesys Info Mart.
    3. (Optional) When you configure the Genesys Info Mart application options, create custom [date-time-*] configuration sections to support multiple calendar dimensions. For more information, see Setting the Genesys Info Mart application options, Step 6.

  3. Configure the other objects that are required to support detailed reporting about interactions of various media types.
    For more information, see Configuring Supporting Objects.

If you need to enable HA in either a new or an existing Genesys Info Mart environment, see Enabling High Availability.

Importing the Application Template

Before you can configure an Application object for Genesys Info Mart, you must import its application template. The application template provides a majority of the configuration options, as well as the default values for them.

The Genesys Info Mart installation package includes an application template, which is named Genesys_Info_Mart_ETL_<release>.apd.

You must import the application template only once, no matter how many Genesys Info Mart Application objects you create.

You import the Genesys Info Mart application template in the usual way; Genesys Info Mart has no special requirements. For full details about how to import the application template and create an application, see the Help for the configuration interface you are using — Configuration Manager Help (8.1), Genesys Administrator Help, or Genesys Administrator Extension Help.

After you have imported the application template:

Creating the Genesys Info Mart Application

After you import the application template, you create and configure an Application object for Genesys Info Mart in the interface you use to configure your Genesys applications.

Procedure: Creating the Genesys Info Mart application

Purpose: To create an application with basic configuration for your environment, by using the Genesys Info Mart application template that you just imported.

Prerequisites

  • You are logged in to the interface you use to configure your Genesys applications.
  • The application template has been imported, as described in Importing the Application Template.
  • In an environment in which you plan to deploy GI2 reports or the RAA package, you have completed any required modifications to the Genesys Info Mart application template, as described in the section about importing aggregation options in the Reporting and Analytics Aggregates Deployment Guide for your release.

Steps

  1. In the configuration interface, create a new application, based on the Genesys Info Mart template that you imported. For full details about how to create an application, see the Help for the configuration interface you are using — Configuration Manager Help (8.1), Genesys Administrator Help, or Genesys Administrator Extension Help.
  2. Configure the application. Note the following Genesys Info Mart requirements on the various configuration tabs:
    General tab
    • In the Name text box, enter a name for your Genesys Info Mart application, or select one from the drop-down list.
    • Make sure that the State Enabled check box is selected.
    Tenants tab

    Skip the Tenants tab if it displays. No configuration of tenants is required.

    Server Info tab
    • In the Host text box, select the host on which you will install the Genesys Info Mart Server, or click Browse to navigate to the host location. If the host does not appear in the list, you must add it.
    • In the Communications Port text box, enter the port number that corresponds to your host. Genesys Info Mart Manager uses this port to communicate with the Genesys Info Mart Server.
    Start Info tab
    • Enter any value in the Working Directory, Command Line, and Command Line Arguments text boxes. The values that you enter are merely placeholders; they are updated with actual values during the Genesys Info Mart installation process.
    • If your deployment will include primary and standby instances of the Genesys Info Mart application, ensure that the Auto-Restart check box is unchecked on both Application objects (in other words, automatic restart is not selected). If your deployment will include only a single instance of the Genesys Info Mart application, you may choose to select Auto-Restart.

    Connections tab
    Add a connection to:

    • Each Interaction Concentrator (ICON) Application that you configured to capture data-source information for Genesys Info Mart.
    • Each of the extraction DAPs and the Info Mart DAP that you configured, as described in Configuring Required DAPs.
    • The Message Server Application object. Genesys Info Mart uses Message Server to send log messages to the Genesys Central Logger.

      For information about how to secure the connection to Message Server, see Enabling Secure Connections.

    • (Optional) The Configuration Server application (named confserv). You must configure an overt connection to Configuration Server only if you want to:
      • Use ADDP for the connection. To enable ADDP for the connection, specify addp as the Connection Protocol, and set the values for the Local Timeout, Remote Timeout, and Trace Mode properties. For more information, see Configuring ADDP in the Management Framework Deployment Guide.
      • Secure the connection. For more information, see Enabling Secure Connections.
      Important
      In an environment with distributed data centers, including a SIP Cluster deployment, configure this optional connection to Configuration Server Proxy instead of to Configuration Server.
  3. Save your changes.

Next Steps

Configuring Options for Genesys Info Mart

The default settings in the Genesys Info Mart application template provide a Genesys Info Mart application that is suitable for a wide range of standard deployments. However, for reasons of performance or data quality or data availability, you might need to customize aspects of Genesys Info Mart functioning to suit your reporting requirements and the characteristics of your network and interaction flows.

The available Genesys Info Mart–related options are summarized in tables, grouped into the following broad categories:

To use the configuration options information on the pages listed above:

  1. Review the options in the various categories to identify the ones that are relevant for your purposes.
  2. Refer to the Genesys Info Mart Configuration Options Reference, as required, to understand how a particular configuration option works and what functionality it enables.
  3. Review the valid values, shown in the option descriptions, and determine the values that are appropriate for your environment.
  4. Change option settings as required on the Genesys Info Mart application or other objects.

Except for the option that enables aggregation (aggregation-engine-class-name), all of the Genesys Info Mart application options take effect without requiring you to restart the application, so you can adjust Genesys Info Mart functioning during runtime without disrupting Genesys Info Mart operations. However, be aware that Genesys Info Mart functioning is complex and interrelated, and changing an option setting can have unintended and unexpected effects. As a general rule, Genesys recommends testing all changes to the default configuration in a lab environment, before you deploy them in production.

For information about additional, ICON-related options that affect Genesys Info Mart functioning, see Preparing the ICON Application and Configuring Supporting Objects.

For full information about all the Genesys Info Mart–related options, see the Genesys Info Mart Configuration Options Reference.

Customizing the Genesys Info Mart Configuration Settings

The following procedure describes how to customize your Genesys Info Mart configuration settings to best suit your environment. Refer to this information while you create your Genesys Info Mart application (see Creating the Genesys Info Mart Application), or refer to it after the initial configuration to perform additional customization.

To customize data processing for certain environments and various types of ICON details, you might also have to set options on other configuration objects, such as DNs. For more information, see Configuring Supporting Objects.

Procedure: Setting the Genesys Info Mart application options

Purpose: To configure Genesys Info Mart application settings to suit your environment.

You specify configuration options on the Options tab of the Genesys Info Mart Application object. Options are specific to your application and release. They appear on the Options tab in sections that are related to specific functions.

Prerequisites

Steps

  1. In the interface you use to configure your Genesys applications, open the Application object that you configured for your Genesys Info Mart. The Application Properties dialog box appears.
  2. Select the Options tab.
  3. If you plan to use GI2 or RAA, review the options that are listed in the table of Genesys Info Mart Options for GI2 and RA, and change the default settings as required for your environment. If you do not plan to use GI2 or RAA, ensure that these aggregation-related options retain their default values.
    Important
    The options that are listed in Genesys Info Mart Options for GI2 and RA are necessary to enable aggregation in your Genesys Info Mart deployment, but not sufficient for GI2 reports. For more information about how to configure Genesys Info Mart to support aggregation, see the Reporting and Analytics Aggregates Deployment Guide for your release.
  4. Configure the options that control the ETL process. Refer to Operations-Related Options for lists of relevant options and their default values.
  5. Configure the options that affect the content and quality of data that is stored in the Info Mart database. Refer to Data-Processing Options for lists of relevant options and their default values.
  6. (Optional) Customize the calendar dimensions:
    • To modify the default calendar to support the ISO 8601 standard for week numbering, modify the values of the simple-week-numbering, first-day-of-week, and min-days-in-first-week options in the [date-time] section on the Options tab.
    • To change the default calendar (which is a Gregorian one) to a fiscal calendar, modify the values of the fiscal-year-week-pattern and fiscal-year-start options in the [date-time] section on the Options tab.
    • To provide multiple, customized calendars, create additional [date-time-*] sections with the same options as in the [date-time] section, and configure the options as required for your reporting purposes.
  7. After you set all of the desired options for your environment, click Apply to save your changes, and then click OK to close the Applications Properties dialog box.

Next Steps

  • If you are creating additional calendars for reporting purposes, modify the make_gim.sql or make_gim_partitioned.sql script to create the custom calendar tables in the Info Mart database. For more information, see Creating Custom Calendars.
  • Otherwise, proceed to configuring ICON- and Genesys Info Mart–related options on other objects. See Configuring Supporting Objects.

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This page was last modified on July 28, 2017, at 13:53.