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Enabling Reporting on Voice Activity

This page provides a high-level summary of the targeted task flow to enable Genesys Info Mart to support Voice details reporting. For a more general, comprehensive overview of deployment tasks, see Overview: Deploying Genesys Info Mart.

  1. Prepare the ICON application to capture and store Voice details.
    When you configure the ICON application, ensure that:
    • At a minimum, you set the following option values:
      • The role option includes the values gcc,gls,gud.
      • use-dss-monitor = true
      • partition-type = 2
      • gls-active-reason-codes = true
      • vq-write-mode = 0
      • Other voice-related options that are described under Data-Processing Options for Genesys Info Mart are set as specified.
    • You configure ADDP connections to all of the T-Servers (or HA pairs of T-Servers) in the deployment that ICON might be required to monitor.

    For more information about how to configure the ICON application for Genesys Info Mart, see Configuring ICON.

    For more information about all of the ICON configuration options that affect ICON processing and data storage, see the Interaction Concentrator Deployment Guide for your release.


  2. Prepare the IDB instance(s) from which Genesys Info Mart will obtain Voice details.
    (Optional) After you have run the ICON-provided scripts to create the IDB(s), execute the update_idb_for_gim.sql script, which Genesys Info Mart provides. For more information, see Preparing IDBs to work with Genesys Info Mart.
  3. Enable ICON to access the Voice details IDB(s).
    When you create and configure the DAP application that enables the Voice details ICON to access IDB, ensure that you add the DAP to the Connections tab of the ICON Application object.
  4. Configure and install the Genesys Info Mart application.
    When you configure the Genesys Info Mart application, ensure that:

    For more information about how to configure the Genesys Info Mart application, see Configuring the Genesys Info Mart Application.

  5. Prepare other objects as required to enable ICON and Genesys Info Mart reporting for Voice details.

  6. Enable Genesys Info Mart to access the Voice details IDB(s).
    • When you configure the DAP application that enables Genesys Info Mart to access a Voice details IDB, ensure that the role option includes the value ICON_CORE. For more information, see Preparing Extraction DAPs.
    • On the Connections tab of the Genesys Info Mart Application object, add a connection to this DAP.

  7. Optimize the extraction job.
    After you have created the Info Mart database schema, modify the GSYS_DNPREMOTELOCATION table in the Info Mart database, as required, to optimize performance of the merge procedure during the extraction job. For more information, see Configuring the Info Mart database for merge.

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This page was last modified on 28 July 2017, at 14:53.