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Relational Database Management System

Also known as an RDBMS. Management of data through tables of rows and columns that correlate to data files. These tables all relate to each other through at least one common field.

Plural form: RDBMSs.



Glossary

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Computer-Telephony Integration

Also known as CTI. The merger of traditional telecommunications that consists of Private Branch Exchange (PBX) equipment with computers and computer applications. The use of Caller ID to retrieve customer information automatically from a database is an example of a CTI application. The connection between a computer and a telephone switch, which enables recording and using information that is obtained by telephone access. For example, CTI enables activities such as dial-up registration and fax-back.



Glossary

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Extract, Transform, And Load

Also known as ETL. The ETL processes extract data from various data sources; transform the data into a format and structure that is suitable for subsequent business purposes; and load the data into a target data store (other database, data mart, or data warehouse).



Glossary

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Genesys Info Mart 8.5 Operations Guide

Welcome to the Genesys Info Mart 8.5 Operations Guide. This guide describes the procedures that you must follow to schedule and monitor the Genesys Info Mart jobs that extract, transform, and load (ETL) data. It is intended for administrator use, and is valid only for Genesys Info Mart release 8.5.

Important
For versions of this document created for other releases of this product, visit the Genesys Customer Care website, or request the Documentation Library DVD, which you can order by email from Genesys Order Management.

For information about related resources and about the conventions that are used in this document, see Related Documentation Resources.

Intended Audience

This guide is intended primarily for those responsible for database administration and management. It has been written with the assumption that you have a basic understanding of:

  • Computer-telephony integration (CTI) concepts, processes, terminology, and applications
  • Network design and operation
  • Your network and database configurations
  • Relational database management systems (RDBMS)
  • Data extraction
  • Data warehousing
  • Data integration
  • SQL

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This page was last modified on April 7, 2017, at 10:03.