Relational Database Management System
Also known as an RDBMS. Management of data through tables of rows and columns that correlate to data files. These tables all relate to each other through at least one common field.
Plural form: RDBMSs.
Also known as CTI. The merger of traditional telecommunications that consists of Private Branch Exchange (PBX) equipment with computers and computer applications. The use of Caller ID to retrieve customer information automatically from a database is an example of a CTI application. The connection between a computer and a telephone switch, which enables recording and using information that is obtained by telephone access. For example, CTI enables activities such as dial-up registration and fax-back.
Extract, Transform, And Load
Also known as ETL. The ETL processes extract data from various data sources; transform the data into a format and structure that is suitable for subsequent business purposes; and load the data into a target data store (other database, data mart, or data warehouse).
Genesys Info Mart 8.5 Operations Guide
Welcome to the Genesys Info Mart 8.5 Operations Guide. This guide describes the procedures that you must follow to schedule and monitor the Genesys Info Mart jobs that extract, transform, and load (ETL) data. It is intended for administrator use, and is valid only for Genesys Info Mart release 8.5.
For information about related resources and about the conventions that are used in this document, see Related Documentation Resources.
This guide is intended primarily for those responsible for database administration and management. It has been written with the assumption that you have a basic understanding of: