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Installation Packages

This panel enables you to manage installation packages (IPs) by uploading IPs to a repository in GAX and deploying the IPs to hosts.

The Installation Packages panel on the left of the screen displays a list of IPs that you have permission to see in your environment. The list is sorted by groups. You can expand a group to see its list of IPs.

Important
Installation packages are stored in the database and not on the local file system.

Solution Deployment respects tenancy permission settings. You can access only those objects that you have been granted permission to access.

You can filter the contents of this list in two ways:

  • Type the name or partial name of an object in the Quick Filter field.
  • Click the cube icon to open the Tenant Directory filter panel. In this panel, click the Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.

Viewing IPs

The Installation Packages panel list displays the following information:

  • Name—The name of the IP.
  • Version—The version number of the IP.
  • Locale ID—Indicates the language used by the plug-in.
  • Operating System—The operating system and bit version that are required by the IP.
  • Status—Indicates the current status of the IP. For example, a status of Complete indicates that the IP deployed successfully.
  • Update Time—A timestamp that indicates when the IP was last updated.

Click an IP to reveal more details in a panel that opens to the right. This panel displays the following information about the IP:

  • Name—The name of the IP.
  • Nickname—The nickname for the IP.
  • Description—An optional description of the IP; this can be modified, as required.
  • Version—The version number of the IP.
  • Locale ID—Indicates the language used by the plug-in.
  • Operating System—The operating system that is required by the IP.
  • Status—Indicates the current status of the IP For example, a status of Complete indicates that the IP deployed successfully.
  • Update Time—A timestamp that indicates when the IP was last updated.
  • Group—The group to which this IP belongs. If you change the group name, the IP is relocated to that group. If the group name you enter does not exist, it will be created. These actions take effect immediately in the Installation Packages list.

Working with IPs

You can perform the following actions from this panel:

  • Upload Installation Packages—Upload an IP to the repository.
  • Copy to Tenants—Copy the IP to tenant(s).
  • Deploy—Deploy the IP to host(s).
  • Download—Download a copy of the IP.
  • Delete—Delete the IP.

Upload Installation Packages

[+] Click to show procedure

Copy Installation Packages to Tenants

[+] Click to show procedure

Deploy Installation Packages

[+] Click to show procedure

Download Installation Packages

[+] Click to show procedure

Delete Installation Packages

[+] Click to show procedure
Important
  • If the component metadata XML file contains questions that must be answered during the installation of an IP, the user is prompted to answer those questions during installation.
  • IP deployment does not require the use of an SPD file.

Deployment Wizard

The Automated Deployment Wizard deploys an installation package (IP) or solution definition to the specified hosts and installs and configures the service as directed by the Service Package Definition.

Before You Begin

While you are using the Automated Deployment Wizard, take note of the following:

  • Most of the fields in the Wizard are auto-complete fields. You can enter only part of the value in the field, and then you are presented with a list of all entries that contain the text that you entered; you can then select the appropriate item.
  • The Wizard verifies the IPs, based on the operating system of the intended hosts. When you are selecting hosts, make sure that you select those that are running the required operating system.
  • If an IP is already installed on a host, by default the Wizard will reinstall the IP. All parameters entered during the previous deployment are saved by Genesys Administrator Extension and automatically prepopulated in the Wizard.
  • When upgrading an existing IP, the IP's permissions and connections are updated to the new Application object.

Items That Can Be Merged

For scenarios in which the existing IP and the new IP have conflicting values, the existing IP's values are maintained. If the existing IP does not contain a value, the value of the new IP is used. The following values are available to be merged:

  • options
  • annex
  • connections
  • ports
  • timeout
  • autorestart
  • commandlinearguments
  • commandline
  • state
  • shutdowntimeout
  • attempts
  • redundancytype
  • isprimary
  • startuptimeout

Plug-ins are installed using the same procedures as IPs, but take note of the following:

  • The plug-in install profile automatically fetches GAX Application objects for selected Host objects.
  • Plug-in options are merged into the affected GAX Application objects.
  • Some input fields do not appear, such as those relating to Application Object, App Port, and Tenant Object.

The following are possible scenarios that you may perform by using the Automated Deployment Wizard:

Installing an Installation Package

[+] Click to show procedure

Upgrading an Installation Package

[+] Click to show procedure

Rolling Back an Installation Package

[+] Click to show procedure

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This page was last modified on 27 July 2017, at 12:53.