IVR Ports

IVR (Interactive Voice Response) Ports are telephony objects uniquely identified by the numbers within IVRs at which telephone calls may reside and be handled.

When you register a new IVR in the Configuration Database, an IVR Ports folder under this IVR is automatically created. An IVR Port can, therefore, be created only when the associated IVR is created.

The IVR Ports list shows the IVR Ports that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.

Important

• The IVRs list displays when you select IVR Ports in Configuration Manager. To access the IVR Ports list, you must first select an IVR object and then an IVR Ports folder.
• IVR Ports that are disabled appear grayed out in the list.

Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.

You can filter the contents of this list in two ways:

• Type the name or partial name of an object in the Quick Filter field.
• Click the cube icon to open the Tenant Directory filter panel. In this panel, click the Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking Select Columns.

To select or de-select multiple objects at once, click Select.

To create a new IVR Port object, click New. To view or edit details of an existing object, click the name of the object, or click the check box beside an object and click Edit. To delete one or more objects, click the check box beside the object(s) in the list and click Delete. You can also delete individual objects by clicking on the object and then clicking Delete.

Warning

When you delete an IVR Port, this might affect some objects in the configuration. To see associations between an IVR Port and other objects, use the Dependencies tab.

Otherwise, click More to perform the following tasks:

• Clone—Copy an IVR Port.
• Move To—Move an IVR Port to another hierarchical structure.
• Enable or disable IVR Ports.
• Create a folder, configuration unit, or site. See Object Hierarchy for more information.

Click the name of an IVR Port to view additional information about the object. You can also set options and permissions, and view dependencies.

Procedure: Creating IVR Port Objects

Prerequisites

You have created the IVR with which these Ports are associated.

Steps

1. In the IVRs list, click the IVR object in which you wish to create an IVR Port.
2. Click the IVR Ports folder in which you wish to create an IVR Port.
3. Click New.
4. Enter the following information. For some fields, you can either enter the name of a value or click Browse button to select a value from a list:
   • Port Number—The number associated with a channel on an IVR. You must specify a value for this property, and that value can be equal to 0 (zero) or any positive integer. It must be unique within the IVR with which it is associated.
   • Description—A brief description of the IVR Port.
   • IVR—The IVR to which this IVR Port belongs. This value is automatically set, and you cannot change it.
   • Associated DN—The DN associated with this IVR Port.
   • Associated Switch—The Switch associated with this IVR Port.
   • Tenant—In a multi-tenant environment, the Tenant to which this object belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
   • State Enabled—If selected, indicates that the object is in regular operating condition and can be used without any restrictions.
5. Click Save.