Installation Packages

This panel enables you to manage installation packages (IPs) by uploading IPs to a repository in GAX and deploying the IPs to hosts.

The Installation Packages panel on the left of the screen displays a list of IPs that you have permission to see in your environment. The list is sorted by groups. You can expand a group to see its list of IPs.

Important

Installation packages are stored in the database and not on the local file system.

Solution Deployment respects tenancy permission settings. You can access only those objects that you have been granted permission to access.

You can filter the contents of this list in two ways:

• Type the name or partial name of an object in the Quick Filter field.
• Click the cube icon to open the Tenant Directory filter panel. In this panel, click the Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.

Viewing IPs

The Installation Packages panel list displays the following information:

• Name—The name of the IP.
• Version—The version number of the IP.
• Locale ID—Indicates the language used by the plug-in.
• Operating System—The operating system and bit version that are required by the IP.
• Status—Indicates the current status of the IP. For example, a status of Complete indicates that the IP deployed successfully.
• Update Time—A timestamp that indicates when the IP was last updated.

Click an IP to reveal more details in a panel that opens to the right. This panel displays the following information about the IP:

• Name—The name of the IP.
• Nickname—The nickname for the IP.
• Description—An optional description of the IP; this can be modified, as required.
• Version—The version number of the IP.
• Locale ID—Indicates the language used by the plug-in.
• Operating System—The operating system that is required by the IP.
• Status—Indicates the current status of the IP For example, a status of Complete indicates that the IP deployed successfully.
• Update Time—A timestamp that indicates when the IP was last updated.
• Group—The group to which this IP belongs. If you change the group name, the IP is relocated to that group. If the group name you enter does not exist, it will be created. These actions take effect immediately in the Installation Packages list.

Working with IPs

You can perform the following actions from this panel:

• Upload Installation Packages—Upload an IP to the repository.
• Copy to Tenants—Copy the IP to tenant(s).
• Deploy—Deploy the IP to host(s).
• Download—Download a copy of the IP.
• Delete—Delete the IP.

Upload Installation Packages

[+] Click to show procedure

1. In the Installation Packages panel, click +. A new panel called Software Installation Wizard opens to the right.
2. In the Software Installation Wizard panel, select a method for importing the IP:
   Important

   If your installation package contains two or more templates, you must use the Installation Package Upload (includes templates) procedure.
   • Installation Package Upload (includes templates)—Upload a file containing an installation package and its associated templates. These files are typically provided by Genesys Customer Care.
   • Installation Package Upload (template uploaded separately)—Upload an installation package and its associated template.
   • UNC Path to Mounted CD or Directory—Upload an IP stored on a mounted CD or network directory.
   • UNC Path to an Existing Administrator Repository—Upload an IP from an existing Genesys Administrator repository.
   • UNC Path to Zipped IPs through Support—Upload a .zip file provided by Genesys Customer Care that is stored on a mounted CD or network directory. This file contains an installation package and its associated templates.
3. The file(s) upload from your file system to Genesys Administrator Extension, and a progress bar displays to show the upload progress. The progress of the upload also displays in the Status column in the Installation Packages panel.

Important

When you upload a plug-in, GAX uses the template file (.tpl) to create an Application Template and extracts the default options for the plug-in. GAX stores these options in the database and merges them with the core GAX Application object upon deployment. During this merge, only new options are added—existing key value pairs are not overwritten.

Installation Package Upload (includes templates)

1. In the Software Installation Wizard panel, select Installation Package Upload (includes templates) and click Next.
2. The panel updates. Click Choose File to select the file to upload.
3. Click Finish.
4. The file begins uploading from your file system to Genesys Administrator Extension. When the upload is complete, the IP will be displayed in the Installation Packages list.

Installation Package Upload (template uploaded separately)

1. In the Software Installation Wizard panel, select Installation Package Upload (template uploaded separately) and click Next.
2. The panel updates and displays three boxes: Upload a package, Upload an XML template, and Upload an APD template. Click Choose File.
   • Upload a package—A file that contains the installation package.
   • Upload an XML template—The XML template file for this installation package. This is the template that is referenced by the installation package description file. This file should not be modified from the version in the template directory.
   • Upload an APD template—The APD template file for this installation package. This is the template that is referenced by the installation package description file. This file should not be modified from the version in the template directory.
   The panel updates.
3. Click Finish.
4. The file begins uploading from your file system to Genesys Administrator Extension. When the upload is complete, the IP will be displayed in the Installation Packages list.

UNC Path to Mounted CD or Directory

1. In the Software Installation Wizard panel, select UNC Path to Mounted CD or Directory.
2. In the text field, type the path for where the IP is stored.
3. Click Next to open the path.
4. The panel updates to display the IP(s) found at the specified location. Click the check box(es) beside the IP(s) to upload.
5. Click Finish.
6. The panel updates to display a progress bar for the upload process. You can click Close at any time to close the panel without interrupting the upload procedure. The status of the IP upload will be displayed in the Installation Packages list.

UNC Path to an Existing Administrator Repository

1. In the Software Installation Wizard panel, select UNC Path to an Existing Administrator Repository.
2. In the text field, type the path for the existing Genesys Administrator repository.
3. Click Next to open the path.
4. The panel updates to display the IP(s) found at the specified location. Click the check box(es) beside the IP(s) to upload.
5. Click Finish.
6. The panel updates to display a progress bar for the upload process. You can click Close at any time to close the panel without interrupting the upload procedure. The status of the IP upload will be displayed in the Installation Packages list.

UNC Path to Zipped IPs through Support

1. In the Software Installation Wizard panel, select UNC Path to Zipped IPs through Support.
2. In the text field, type the path for where the IP is stored.
3. Click Next.
4. The panel updates to display the IP(s) found at the specified location. Click the check box(es) beside the IP(s) to upload.
5. Click Finish.
6. The panel updates to display a progress bar for the upload process. You can click Close at any time to close the panel without interrupting the upload procedure. The status of the IP upload will be displayed in the Installation Packages list.

Important

• A green progress bar represents a successful upload of the installation package. A red progress bar represents a failed upload of the installation package. You can review which step failed in the Status field in the Installation Packages list.
• You cannot upload an IP to the repository if a version of the IP already exists in the repository. You must have the Replace IPs and SPDs privilege enabled to overwrite an IP in the repository.

Copy Installation Packages to Tenants

[+] Click to show procedure

1. Click the name of an installation package to select it. A new panel opens to the right.
2. In the Installation Package details panel, click Related and select Copy to Tenants. A new panel called Copy to Tenants opens to the right.
3. In the Copy to Tenants panel, type the name of a Tenant in the Quick Filter field, or click Browse to browse a list of Tenants in your environment. A new panel called Tenants opens to the right.
4. Click the check box beside each Tenant that is to receive the IP. The name of the Tenant will appear in the Copy to Tenants panel, in the Targeted Tenants section.
5. Click Next at the bottom of the Copy to Tenants panel.
6. Click Finish to copy the IP to the Tenant(s).

Deploy Installation Packages

[+] Click to show procedure

1. Click the name of an installation package to select it. A new panel opens to the right.
2. In the Installation Package details panel, click Related and select Install. A new panel called IP Deployment Wizard opens to the right.
3. Follow the steps in the Deployment Wizard. Click the Deployment Wizard tab, above, for more information.

Important

• You cannot upload an IP to the repository if a version of the IP already exists in the repository. You must have the Replace IPs and SPDs privilege enabled to overwrite an IP in the repository.
• IP deployment does not require the use of an SPD file.
• If you install a plug-in through GAX on Windows, the deployment wizard prompts you to specify only the plug-in installation path.

If you install a plug-in through GAX on Linux, then the deployment wizard prompts you to specify both the GAX directory path and the plug-in installation path. If the path where GAX is installed is provided incorrectly, then the deployment wizard installs the plug-in but it will not copy the plug-in files to the GAX directory. In this case, you must manually copy the plug-in files from the plug-in installed path to the GAX installed path.

Download Installation Packages

[+] Click to show procedure

1. Click the name of an installation package to select it. A new panel opens to the right.
2. Click Download. Genesys Administrator Extension initiates the download procedure in your browser.

Delete Installation Packages

[+] Click to show procedure

1. Click the name of an installation package to select it. A new panel opens to the right.
2. In the Installation Package details panel, click Delete.
3. A dialog box appears to confirm deletion. Perform one of the following actions:

• Click OK to delete the IP permanently.
• Click Cancel to cancel deletion of the IP.

Important

This action is available only if the user has the Delete IPs and SPDs privilege.

Important

• If the component metadata XML file contains questions that must be answered during the installation of an IP, the user is prompted to answer those questions during installation.
• IP deployment does not require the use of an SPD file.

Deployment Wizard

The Automated Deployment Wizard deploys an installation package (IP) or solution definition to the specified hosts and installs and configures the service as directed by the Service Package Definition.

Before You Begin

While you are using the Automated Deployment Wizard, take note of the following:

• Most of the fields in the Wizard are auto-complete fields. You can enter only part of the value in the field, and then you are presented with a list of all entries that contain the text that you entered; you can then select the appropriate item.
• The Wizard verifies the IPs, based on the operating system of the intended hosts. When you are selecting hosts, make sure that you select those that are running the required operating system.
• If an IP is already installed on a host, by default the Wizard will reinstall the IP. All parameters entered during the previous deployment are saved by Genesys Administrator Extension and automatically prepopulated in the Wizard.
• When upgrading an existing IP, the IP's permissions and connections are updated to the new Application object.

Items That Can Be Merged

For scenarios in which the existing IP and the new IP have conflicting values, the existing IP's values are maintained. If the existing IP does not contain a value, the value of the new IP is used. The following values are available to be merged:

• options
• annex
• connections
• ports
• timeout
• autorestart
• commandlinearguments
• commandline
• state
• shutdowntimeout
• attempts
• redundancytype
• isprimary
• startuptimeout

Plug-ins are installed using the same procedures as IPs, but take note of the following:

• The plug-in install profile automatically fetches GAX Application objects for selected Host objects.
• Plug-in options are merged into the affected GAX Application objects.
• Some input fields do not appear, such as those relating to Application Object, App Port, and Tenant Object.

The following are possible scenarios that you may perform by using the Automated Deployment Wizard:

• Installing an Installation Package
• Upgrading an Installation Package
• Rollback an Installation Package

Installing an Installation Package

[+] Click to show procedure

1. In the Installation Packages panel, select the IP to use for the install.
2. A new panel with additional information about the IP appears to the right. Click Related and select Install.
3. The Automated Deployment Wizard panel displays to the right. Click Next.
4. The panel updates to show the Host set selection list. Select the host to receive the IP. Click Next.
5. The panel updates to show the Application Parameters list. In the GAX Application object for host field, select the Genesys Administrator Extension Application object.
6. Click Next.
7. The panel updates to display the Installation Parameters (silent.ini) list. You can set the target installation path in the field.
8. Click Next.
9. The panel updates to display the Deployment report. Review the settings, and perform one of the following actions:
   • Click Finish to install the IP.
   • Click Previous to return to a previous panel and modify settings.
10. The panel updates to display a progress bar of the deployment. This information also displays in the Deployed IPs panel.

Important

If a deployment fails, you can review a log of the deployment by selecting the IP from the Deployed IPs panel. A new panel displays with additional information about the IP. Click Deployment Action Log.

Upgrading an Installation Package

[+] Click to show procedure

1. In the Deployed IPs panel, select the IP to use for the upgrade.
2. A new panel with additional information about the IP appears to the right. Click Deploy Profile:upgrade to (version number).
3. The Automated Deployment Wizard panel displays to the right. Click Next.
4. The panel updates to show the Host set selection list. Select the host to receive the IP. By default, the host that received the previous version of the IP is already selected. Click Next.
5. The panel updates to show the Application Parameters list. Values from the previous version of the IP deployment may be displayed in the following fields:
   • Existing Application Object—This field is automatically generated by Genesys Administrator Extension for each host to which an IP is targeted. This is the Application object in Configuration Server for which Genesys Administrator Extension will update connections.
   • Tenant Object—This is the Tenant that is set on an IP Application object. Click Browse to select a Tenant from a list.
   • App port—Specify a port number for the Application object to use.
   • Primary Configuration Server—Click Browse to select the Primary Configuration Server to use. This field defaults to a Genesys Administrator Extension Application object.
   • Backup Configuration Server—Click Browse to select the Backup Configuration Server to use. This field defaults to a Genesys Administrator Extension Application object.
   • Skip IP Re-install—Choose one of the following options:
     • True—Reinstall the IP only if the Application object does not exist in Configuration Server.
     • False—Always reinstall the IP.
6. Click Next.
7. The panel updates to display the Silent.ini Parameters list. These values are prepopulated from the previous version of the IP, but the settings can be modified, if necessary.
8. The panel updates to display the Deployment Summary report. Review the settings, and perform one of the following actions:
   • Click Finish to upgrade the IP.
   • Click Previous to return to a previous panel and modify settings.
9. The panel updates to display a progress bar of the upgrade deployment. This information also displays in the Deployed IPs panel.

Important

If a deployment fails, you can review a log of the deployment by selecting the IP from the Deployed IPs panel. A new panel displays with additional information about the IP. Click Deployment Action Log.

Rolling Back an Installation Package

[+] Click to show procedure

1. In the Deployed IPs panel, select the IP to roll back.
2. A new panel with additional information about the IP appears to the right. Click Deploy Profile:rollback to (version number)n.
3. The Automated Deployment Wizard panel displays to the right. Click Next.
4. The panel updates to show the Host set selection list. Select the host to receive the IP. By default, the host that previously received the IP is already selected. Click Next.
5. The panel updates to show the Application Parameters list. Values from the previous IP deployment may be displayed in the following fields:
   • Existing Application Object—This field is automatically generated by Genesys Administrator Extension for each host to which an IP is targeted. This is the Application object in Configuration Server for which Genesys Administrator Extension will update connections.
   • Tenant Object—The Tenant that is set on an IP Application object. Click Browse to select a Tenant from a list.
   • App port—Specify a port number for the Application object to use.
   • Primary Configuration Server—Click Browse to select the Primary Configuration Server to use. This field defaults to a Genesys Administrator Extension Application object.
   • Backup Configuration Server—Click Browse to select the Backup Configuration Server to use. This field defaults to a Genesys Administrator Extension Application object.
   • Skip IP Re-install—Choose one of the following options:
     • True—Reinstall the IP only if the Application object does not exist in Configuration Server.
     • False—Always reinstall the IP.
6. Click Next.
7. The panel updates to display the Silent.ini Parameters list. These values are prepopulated from the previous deployment of the IP, but the settings can be modified, if necessary.
8. The panel updates to display the Deployment Summary report. Review the settings, and perform one of the following actions:
   • Click Finish to roll back the IP.
   • Click Previous to return to a previous panel and modify settings.
9. The panel updates to display a progress bar of the deployment. This information also displays in the Deployed IPs panel.

Important

If a deployment fails, you can review a log of the deployment by selecting the IP from the Deployed IPs panel. A new panel displays with additional information about the IP. Click Deployment Action Log.