|Maintenance Notice - PDF Generation|
|Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.
A Treatment defines what Outbound Contact Server (OCS) should do with a call that does not reach the intended party. For example, the Treatment could instruct OCS to redial a number that returns a Busy call result.
Treatment objects are assigned to Calling List objects. If no Treatments are assigned to a call result, OCS changes the record status to Updated.
You can add or remove Treatments from a Calling List object while a Dialing Session for a Campaign is running. However, once a Treatment is in progress, it cannot be interrupted. Changes made to that Treatment are applied to the next record that receives the call result that prompts the Treatment.
The Treatments list shows the Treatments that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.
Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.
You can filter the contents of this list in two ways:
- Type the name or partial name of an object in the Quick Filter field.
- Click the magnifying glass button to open the Tenant Directory filter panel. In this panel, click the Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.
You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking Select Columns.
To select or de-select multiple objects at once, click Select.
To create a new Treatment object, click New. To view or edit details of an existing object, click the name of the object, or click the check-box beside an object and click Edit. To delete one or more objects, click the check-box beside the object(s) in the list and click Delete. You can also delete individual objects by clicking on the object and then clicking Delete. Otherwise, click More to perform the following tasks:
- Clone—Copy a Treatment.
- Move To—Move a Treatment to another hierarchical structure.
- Enable or disable Treatments.
- Create a folder, configuration unit, or site. See Object Hierarchy for more information.