Engage is an intelligent cloud-based multi-channel platform used to build, run, and fine-tune tailor-made Outbound campaigns and sub-campaigns.
An enterprise contains one top level account called the Enterprise Account. In Enterprise Manager, users create or modify one or more individual accounts in which messaging campaigns are run. Individual accounts are managed through Account Manager.
The Agent Voice Portal enables agents to review and input data associated with their current call, and the Agent Text Portal enables them to view and respond to customer text messages through an easy-to-use web interface.