Receive a Previously Scheduled Callback
At the pre-designated time, assuming the agent is available to take a call, Agent Voice Portal will present the callback in a Preview state.
To receive a Previously Scheduled Callback while in the Preview state:
- While on the Call Information screen in a preview state, click the Launch Call button.
- Click Launch Call.
- Follow the normal call workflow through the Launching state.
A confirmation dialog appears
The call will be connected with a live person, received by an answering machine, or the agent will receive an alert noting an unsuccessful call.
More about Scheduled Followups
Learn more about Scheduled Followups in the following sections of the Help: