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Agent Dial-Out registration
To access Agent Voice Portal, an agent must first be added to a portal agent group and their connection method, Dial-out or Dial-in, defined per the contract.
When using Dial-out Registration, the agent signs in to Agent Voice Portal with their User ID and Password. The Direct Bridge with the platform is established when calls are directed to him or her from the messaging system.
To sign in to the Agent Voice Portal:
- Enter the URL to the messaging system.
- Enter the User ID and Password.
- Click Sign In.
- Click Connect to indicate your availability to take calls.
The Account Sign in page appears.
Note that upon the first sign in, you will be prompted to change your password. This also occurs anytime the Account Manager has changed your password.
The Agent Voice Portal page appears. The agent enters the portal in the Disconnected state with the Tools screen active.
If there are no contact attempts to be made, the Agent's state changes to No Work.
If there is an active list of contact attempts to be made, the Agent's state changes to Available, at which point the messaging system dials the agent, establishing the Direct Bridge, and connects the agent to a consumer.