Script Types
The following provides information on the types of scripts you can create via the phone or the internet.
By default, the dispatch type in all script templates is set to T_TOLLFREEDC. This allows you to use toll-free Direct Connect numbers with your scripts. It does not prevent you from using Direct Connect numbers that are not toll-free.
| Script Type | Phone Menu Choice | Browser Menu Choice | Description | Additional Info |
|---|---|---|---|---|
| Alert with Repeat | 1 | AlertTemplate | A simple alert message with no interactive features other
than a final repeat prompt ("To hear this message again, press 2. To end this call, simply hang up.") that is provided automatically. Prompts that must be recorded:
|
None |
| Alert with TTS | 2 | AlertTTSTemplate | An alert that speaks the recipient's name. For example, "Hello.
This is an important message for Pat Smith. We are calling about a…" Prompts that must be recorded:
|
FirstName and LastName fields must be populated in contact list. |
| Direct Connect
By default, the DC number used for the script is the DC number defined for your default campaign. |
3 | A message that offers the recipient the opportunity to connect to
a contact center by pressing zero (0). Prompts that must be recorded:
|
Live version of message should tell recipient to press zero to connect
to the contact center. | |
| Direct Connect with text-to-speech
By default, the DC number used for the script is the DC number defined for your default campaign. |
4 | DCTTSTemplate | A personalized message that speaks the recipient's name and offers the recipient the opportunity to connect
to a contact center by pressing zero. Prompts that must be recorded:
live recipients and answering machines.
|
FirstName and LastName fields must be populated in Contact Database.
Live version of message should tell recipient to press zero (0) to connect to the contact center. |
| One-Touch | 5 | OneTouchTemplate | A message that provides an opportunity for the recipient to respond to or
accept an offer by pressing a key (0-9). Summary and Detail reports will indicate the pressed key.
|
Live version of message should tell recipient which key to press. |
| Alert without Repeat | This script type is not available for creating over the phone. | AlertNoFinalMenuTemplate | A simple alert message with no interactive features and no final repeat prompt.
Prompts that must be recorded:
|
None |
| Alert with Authentication | This script type is not available for creating over the phone. | AlertAuthenticationTemplate | A message that provides an opportunity for the recipient to authenticate their
identity before receiving a message (for example, providing the last four digits of their SSN before hearing a message about a private financial matter). Prompts that must be recorded:
and the system attempts to match this to the contents of the ClientID field in the contact list.
they have one more chance before receiving the failure message.
|
Client ID field must be populated in the Contact Database with authentication data. |