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Script Types

The following provides information on the types of scripts you can create via the phone or the internet.

By default, the dispatch type in all script templates is set to T_TOLLFREEDC. This allows you to use toll-free Direct Connect numbers with your scripts. It does not prevent you from using Direct Connect numbers that are not toll-free.

Script Type Phone Menu Choice Browser Menu Choice Description Additional Info
Alert with Repeat 1 AlertTemplate A simple alert message with no interactive features other

than a final repeat prompt ("To hear this message again, press 2. To end this call, simply hang up.") that is provided automatically. Prompts that must be recorded:

  • Message – the entire message.
None
Alert with TTS 2 AlertTTSTemplate An alert that speaks the recipient's name. For example, "Hello.

This is an important message for Pat Smith. We are calling about a…" Prompts that must be recorded:

  • Introduction – the portion of the message preceding the recipient's name.
  • Message – the portion of the message that comes after the recipient's name.
FirstName and LastName fields must be populated in contact list.
Direct Connect

By default, the DC number used for the script is the DC number defined for your default campaign.

3 A message that offers the recipient the opportunity to connect to

a contact center by pressing zero (0). Prompts that must be recorded:

  • Message – the entire message for live recipients.
  • AM Message – the entire message for answering machines.
Live version of message should tell recipient to press zero to connect

to the contact center.

Direct Connect with text-to-speech

By default, the DC number used for the script is the DC number defined for your default campaign.

4 DCTTSTemplate A personalized message that speaks the recipient's name and offers the recipient the opportunity to connect

to a contact center by pressing zero. Prompts that must be recorded:

  • Introduction – the portion of the message preceding the recipient's name for

live recipients and answering machines.

  • Message – the portion of the message following the recipient's name for live recipients.
  • AM Message – the portion of the message following the recipient's name for answering machines.
FirstName and LastName fields must be populated in Contact Database.

Live version of message should tell recipient to press zero (0) to connect to the contact center.

One-Touch 5 OneTouchTemplate A message that provides an opportunity for the recipient to respond to or

accept an offer by pressing a key (0-9). Summary and Detail reports will indicate the pressed key.

  • Prompts that must be recorded:
  • Message – the entire message for live recipients.
  • Accept – the message to play for people who press a key (0-9).
  • AM Message – the entire message for answering machines.
Live version of message should tell recipient which key to press.
Alert without Repeat This script type is not available for creating over the phone. AlertNoFinalMenuTemplate A simple alert message with no interactive features and no final repeat prompt.

Prompts that must be recorded:

  • Message – the entire message.
None
Alert with Authentication This script type is not available for creating over the phone. AlertAuthenticationTemplate A message that provides an opportunity for the recipient to authenticate their

identity before receiving a message (for example, providing the last four digits of their SSN before hearing a message about a private financial matter). Prompts that must be recorded:

  • Introduction – played for live recipients.
  • Authenticate – this asks the recipient to enter their ID followed by the # sign,

and the system attempts to match this to the contents of the ClientID field in the contact list.

  • Authenticate2 – this is played if the recipient fails the first authentication attempt;

they have one more chance before receiving the failure message.

  • Message Pass – played for live recipients who successfully authenticate.
  • Message Fail – played for live recipients who fail to authenticate.
  • AM Message – the entire message for answering machines.
Client ID field must be populated in the Contact Database with authentication data.

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This page was last modified on 24 July 2017, at 07:01.