voice.show-post-call-duration
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction.
Introduced: 8.5.111.21
Specifies if the current post call duration is displayed instead of the total call duration in the Interaction Bar when a voice call is disconnected. The previous total call duration can be viewed by using the Interaction Bar tooltip.
voice.device-type
Section: interaction-workspace
Default Value: auto
Valid Values: auto, separate
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.138.04
Specifies the type of device that this DN represents in the configuration. Configure this option in the interaction-workspace section of the Annex of the DN object. You can enable agents to enter different Places associated with different types of SIP DNs when they log in so that they can login from a Workspace SIP Endpoint/Genesys Softphone workstation one day and from their mobile or home phone through SIP Server, or a 3rd party SIP Endpoint on a different day.
- auto: Specifies that Workspace SIP Endpoint or Genesys Softphone is used. The behavior is adjusted based on the privileges granted to the agent. If "SIP Endpoint - Can Use" is granted, Workspace tries to interact with the SIP Endpoint (Workspace SIP Endpoint or Genesys Softphone) as soon as the DN is recognized as a SIP Server DN. This is the compatibility mode that matches the behavior up to Workspace 8.5.137.xx.
- separate: Specifies that the privilege to enable Workspace SIP Endpoint or Genesys Softphone communication should be ignored. The device is supposed to have a life cycle independent from Workspace. Use this value for hard phones and SIP Endpoints from another vendor, and so on.
8.5.138.04
Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 12/19/19 | General | X |
Helpful Links
Releases Info
Product Documentation
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What's New
This release contains the following new features and enhancements:
- Automatic Endpoint selection: In SIP environments, you can now enable agents to enter different Places associated with different types of DNs to enable them to login from a Workspace SIP Endpoint/Genesys Softphone in connector mode workstation or a mobile, home phone, or 3rd party SIP Endpoint. Workspace automatically selects the correct endpoint based on the DN type of the Place specified by an agent during login. For example, one Place might be set up as a soft phone and another as a hard phone. This enables agents to log in from different devices or locations or from a backup service during failure or maintenance. The voice.device-type option has been added to support this feature. (IW-16334)
Resolved Issues
This release contains the following resolved issues:
The operation of native Workspace custom controls used to build custom modules has been improved. Previously, this kind of integration could lead to an unhandled exception or an unexpected application exit. (IW-16439)
Workspace no longer exits unexpectedly at application startup when the agent is provisioned to use UCS-related features but does not have Read permission on the Contact Attributes or Interaction Attributes Business Attributes. (IW-16411)
In HTML formatted email interactions, Workspace no longer displays an extra blank line when the email body contains a line break ('<BR>') tag immediately after an end of paragraph ('</P>') tag. (IW-16405)
When the value of the voice.show-post-call-duration option is set to false, the interaction bar tooltip of voice calls no longer displays "Post Call Duration" with an incorrect value when the call is over. (IW-16375)
In an Outbound campaign, Workspace no longer exits unexpectedly when an agent clicks Done after selecting a disposition. (IW-16355)
Linked images in rich-text formatted email interactions are now correctly displayed. Previously, Workspace could not download images from some external web servers which were expecting certain HTTP Headers that Workspace was not specifying in the download request. (IW-16350)
Agents can no longer add lines to the Details view in the Interaction History or Workbins. Previously, these fields appeared to be editable, but any changes made were not saved in UCS. (IW-16341)
When deployed with Altocloud/Pro-active Engagement plugin, Workspace now correctly inter-operates with the auto-provisioning feature of the Genesys Cloud platform when the username of the Agent on the Genesys Engage on-premises platform is not in UPN/email address format. Previously, an Agent with a short login username in the Genesys Engage on-premises platform could not be auto-provisioned in the Genesys Cloud system. (IW-16320)
In UCS 9 environments, it is now possible to sort interactions by InteractionId or ContactID. (IW-16318)
In UCS 9 environments, it is now possible to search interactions using a search criterion that contains special characters such as #, $, %, and so on. When a search string contains any of these special characters, the resulting search query item behaves as a "phrase search". The search results will contain only exact matches of the word sequence composed by this search string, where the special characters are considered to be separators, except for the apostrophe (') character which is not treated as a separator if it is between two letters in a word (for example "don't"). (IW-16307)
Large network latency no longer affects Team Communicator transfer and conference performance for agents who have a list of UCS contacts as Personal Favorites. (IW-15868)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.138.04.