8.5.160.04

Workspace Desktop Edition Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
12/21/23	General						X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Workspace Desktop Edition

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• In SIP Server environments, Agents or Supervisors can now suspend the customer from the outgoing active call during coaching. This allows the agent and supervisor to continue coaching as a private conversation. You can turn on this feature by enabling 'Voice - Can Suspend or Reinstate Customer Party in a Coached Call. For more information, see documentation on Voice privileges. Previously, this capability was possible only for inbound calls. (IW-18031)

Resolved Issues

This release contains the following resolved issues:

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In deployments where login.prompt-place is set to false and there is neither a default place nor a valid recent place, Workspace now allows an agent to log in by specifying an alternative place. Previously, in this scenario, the agent could not login because it was not possible to specify a place in the login window. (IW-18028)

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The option callback.callback-information.frame-color can now be overridden by a routing strategy. (IW-18014)

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When an agent attempts to close the Workspace application while an inbound email is present on the screen, Workspace now always places this inbound email into the in-progress workbin. Previously, the inbound email was intermittently returned to its origin queue. (IW-18013)

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The Workspace initialization time has been improved in scenarios where the statistic module initialization is delayed due to a temporary slow response time of Configuration Server or Configuration Server Proxy. (IW-18012)

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The initialization of the Standard Response view has been improved resulting in quicker display in case of a slow Universal Contact Server response during the initial loading of standard response categories. (IW-17988)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.160.04.