keyboard.shortcut.interaction.voice.resume-recording-call
Section: interaction-workspace
Default Value:
Valid Values: The name of a key or a key combination that begins with one of the following modifier key names: Ctrl, Shift, and Alt, and ends with a character key. Separate the modifier key name from the character key with the '+' character.
Changes Take Effect: When the application is started or restarted.
A shortcut key to resume the recording of a voice call. For example: F1, Ctrl+Alt+V, Ctrl+Shift+Alt+V.
keyboard.shortcut.interaction.voice.pause-recording-call
Section: interaction-workspace
Default Value:
Valid Values: The name of a key or a key combination that begins with one of the following modifier key names: Ctrl, Shift, and Alt, and ends with a character key. Separate the modifier key name from the character key with the '+' character.
Changes Take Effect: When the application is started or restarted.
A shortcut key to pause recording of a voice call. For example: F1, Ctrl+Alt+V, Ctrl+Shift+Alt+V.
keyboard.shortcut.interaction.voice.stop-recording-call
Section: interaction-workspace
Default Value:
Valid Values: The name of a key or a key combination that begins with one of the following modifier key names: Ctrl, Shift, and Alt, and ends with a character key. Separate the modifier key name from the character key with the '+' character.
Changes Take Effect: When the application is started or restarted.
A shortcut key to stop recording a voice call. For example: F1, Ctrl+Alt+V, Ctrl+Shift+Alt+V.
keyboard.shortcut.interaction.voice.start-recording-call
Section: interaction-workspace
Default Value:
Valid Values: The name of a key or a key combination that begins with one of the following modifier key names: Ctrl, Shift, and Alt, and ends with a character key. Separate the modifier key name from the character key with the '+' character.
Changes Take Effect: When the application is started or restarted.
A shortcut key to start recording a voice call. For example: F1, Ctrl+Alt+V, Ctrl+Shift+Alt+V.
security.inactivity-force-not-ready-state
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.139.06
Specifies whether channels that are in a Not Ready status (with or without a Not Ready Reason) are forced to new Not Ready Reason status specified by the security.inactivity-not-ready-reason option when workstation is locked. If the value of this option is set to false, only the status of channels with Ready and After Call Work statuses are updated. Depends on security.inactivity-set-agent-not-ready.
security.session-lock-not-ready-reason
Section: interaction-workspace
Default Value: No default value
Valid Values: A valid Not Ready reason
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.139.06
Specifies the Not Ready Reason used when the agent status is set to the Not Ready on session lock. Depends on security.session-lock-set-agent-not-ready.
security.session-lock-force-not-ready-state
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.139.06
Related Options: security.session-lock-not-ready-reason, security.session-lock-set-agent-not-ready
Specifies whether channels that are already in a Not Ready status (with or without a Not Ready Reason) are switched to the Not Ready reason specified by the security.session-lock-not-ready-reason option when the agent is set to Not Ready when their workstation is locked. If the value of this option is set to false, only the status of channels in the Ready and After Call Work statuses are updated. Depends on security.session-lock-set-agent-not-ready.
security.session-lock-set-agent-not-ready
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.139.06
Specifies whether the agent status is switched to Not Ready automatically when the Windows session is locked while the agent state is Ready.
8.5.139.06
Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 02/24/20 | Update | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- You can configure Workspace to automatically set agent status to Not Ready or Not Ready with a Not Ready Reason when their workstation is locked. The following options have been added to support this feature:
- You can configure Workspace to automatically force the agent state to Not Ready when inactivity timeout occurs. The following option has been added to support this feature:
Resolved Issues
This release contains the following resolved issues:
Workspace no longer becomes unresponsive when it displays an email that contains several large embedded images. (IW-16537)
HTML formatted Email interactions have been improved so that interactions that contain CSS styles, such as auto, max-width, border-radius, now display correctly when received by a contact. (IW-16534)
HTML formatted email interactions containing a line-height CSS style with the value 0 now display correctly. (IW-16532)
Workspace no longer displays an inbound email and a reply outgoing email in the same Interaction view. Previously, under some operational circumstances, a reply outgoing email could be displayed in the same Interaction view as an inbound email from the same email thread with both the inbound and outgoing toolbars merged. (IW-16519)
The robustness of attaching files to chat messages has been improved. Previously, in certain circumstances, adding a file to a chat interaction could fail. (IW-16507)
Workspace no longer displays duplicated Contact records in the Suggested Contacts view when an agent has created a new email interaction by typing an email address in Team Communicator. (IW-16504)
The search of Business Attribute Values containing valid From addresses to match From email addresses for a reply email interaction is no longer case-sensitive. (IW-16490)
Tool tips in the Details view of the Interaction History are now correctly localized. (IW-16481)
The contents of the Details tab is now correctly displayed in a reply email interaction to a forwarded email interaction. Previously in this scenario, the Details tab might have displayed incorrect sender information for the reply email. (IW-16471)
For Genesys Interaction Recording ("MSML"), it is now possible to specify the following keyboard shortcuts to enable agents to control the voice interaction recording:
- keyboard.shortcut.interaction.voice.start-recording-call
- keyboard.shortcut.interaction.voice.stop-recording-call
- keyboard.shortcut.interaction.voice.pause-recording-call
- keyboard.shortcut.interaction.voice.resume-recording-call
(IW-16470)
Workspace no longer tries to display workbins that are incorrectly configured. Previously, Workspace might fail to initialize if it was configured to display a workbin that was not correctly configured. (IW-16453)
In Avaya Communication Server environments, the original call can now be resumed immediately after a consultation call fails to be connected because the target is busy. Previously, Workspace would not resume the original call until after the consultation leg was fully disconnected by a system timeout. (IW-16127)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.139.06.