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Section: interaction-workspace
Default Value: LastName,FirstName,PhoneNumber,EmailAddress
Valid Values: A comma-separated value list of Attribute Value names corresponding to contact field names, for example: LastName, FirstName, PhoneNumber, EmailAddress.
Changes Take Effect: When the application is started or restarted.

The list of contact fields displayed when the results of a contact search is rendered.

Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/30/19 Update X

Helpful Links

What's New

This release includes the following new feature:

Resolved Issues

This release contains the following resolved issues:

Workspace no longer consumes a large amount of memory when displaying an HTML-formatted email that contains a link to a large image bitmap. Previously, in this scenario Workspace sometimes exited unexpectedly. (IW-16036)

Workspace now always correctly retrieves the contact attributes from Universal Contact Server (UCS). Previously, depending on the formatting of the interaction record returned during an interaction search in UCS, contact attribute retrieval could result in an error. (IW-16033)

Workspace now correctly handles email attachments with long file names. Previously, loading such attachments could fail, resulting in repeated requests to UCS. If the file path and name exceed the maximum size specified by your operating system, Workspace now modifies the filename when opening the attachment and also in the Save As dialog box. (IW-16020)

The Chat interaction Pending Response Indicator (chat timer) is now also activated when a contact sends an attachment without a corresponding text message. (IW-16015)

In multi-site SIP Server environments, supervisors logged on one SIP Server can now monitor the current call of agents who are logged on another SIP Server. Previously, supervisors could only monitor the next call of remote agents. (IW-16001)

If EmailAddress is not specified in the contact.directory-displayed-columns option, the Actions arrow in the Contact Directory grid view is now correctly active. Previously, the Actions arrow was incorrectly disabled. (IW-15800)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 18, 2020, at 13:45.
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