interaction-management.sort-result-pages-locally
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: Next time an Interaction Queue filter is selected.
Specifies whether Workspace displays the paginated result set of an Interaction Queue Filter based on the sorting by Interaction Server or Interaction Server Proxy (when value is set to false) or by a sorting computed locally.
If the value is set to true, the computed sorting is applied to the current result set page.
Warning: Suppose Interaction Server or Interaction Server Proxy returns the result set in multiple pages, and the full result set is not properly ordered by Interaction Server or Interaction Server Proxy as described /Depl/IxnClus here, then the local sorting enabled by value true will not guarantee proper sorting across all the pages.
teamlead.agent-status.get-queue-from-extensions
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.163.xx
Specifies whether Workspace uses the queue set in the EventRegistered extensions when the Team Lead changes the voice status of the selected agent to Ready, Not Ready, or Log Off (primarily for Avaya TServer). This option is applicable only when the 'Team Lead - Can Change Agent State' privilege is assigned to the Team Lead.
8.5.163.02
Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 09/26/24 | Update | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
Workspace can now be configured to rely on an extended set of dynamic data when executing ready, not ready, or log-off actions in the scope of Team Lead status management functions. This capability can be required in some specific switch environments like Avaya Communication Server. The new option, teamlead.agent-status.get-queue-from-extensions should be set to true to activate this feature. (IW-18202)
The new option interaction-management.sort-result-pages-locally is introduced to restore the sorting behavior of Interaction Queue Filters in place (available before Workspace version 8.5.145.06). By default, Workspace presents the paginated result set of an Interaction Queue Filter based on the sorting by Interaction Server or Interaction Server Proxy. When this option is set to true, the sorting is computed locally (as in versions 8.5.145.06). (IW-18171)
The rendering of hyperlinks in HTML emails has been improved. Previously, some hyperlinks style classes were rendered in Workspace with no contrast between text and background. (IW-18140)
In SIP Business Continuity environments, Workspace restores the agent state after switching to the 'peer' SIP Server pair when the agent state turns to the 'out of service' state. This happens when the SIP traffic to the preferred SIP Server is interrupted, for example, when the preferred SBC is shutting down. (IW-18120)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.163.02.