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Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of queue identifiers in the following format: (<queueNumber>@<switchName>)
Changes Take Effect: Immediately.

Specifies the list of queues for which queue statistics are calculated. List of queues can be set through a variable: $AGENT.LOGINQUEUE$ (the queue on which the agent logged in ), $AGENTGROUP.ORIGINATIONDNS$ (the queues set as the origination DNs in the agent groups to which this agent belongs).

Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
01/18/24 General X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Workspace no longer exits unexpectedly during login due to a missing statistics configuration option. Previously, starting from release, Workspace stopped responding during initialization when the Contact Center Statistics feature was enabled and the statistics.queues option was missing in the options of agent, agent group, and application. (IW-18062)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on January 18, 2024, at 10:21.
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