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Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
06/30/23 General X

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What's New

This release contains the following new features and enhancements:

Workspace Web Edition

  • Genesys Web Services (GWS) 8.5 now supports Red Hat Enterprise Linux version 8 (RHEL 8). Compatibility with RHEL 7 is also maintained. (HTCC-31901)

Web Services API

  • Updated 3rd party library dependency as an ongoing best practice to resolve identified critical security vulnerabilities. (HTCC-31971)

Resolved Issues

This release contains the following resolved issues:

Web Services API

Agents are now able to log in to Workspace Web Edition (WWE) when HTTP traffic logger is enabled for POST/PUT API requests. Previously, in this scenario, Agents received an error message please contact administrator when logging in to WWE. (HTCC-31959)

The following options are now made customizable to configure connection timeouts to Chat Server by adding them in the serverSettings section in the application.yaml file.

    chatServerConnectionTimeout: 7000
    chatServerReconnectTimeout: 10000


When there is a ChatServer failover, multiple join attempts might be needed to restore the chat sessions. You can configure the number of join attempts and the delay between each attempt by adding the following options in the serverSettings section in the application.yaml file. Previously, these options were not customizable.

  • chatServerRejoinAttempts - specifies the number of join attempts to a chat session. By default, this value is set to 5.
  • chatServerRejoinDelay - specifies the delay in milliseconds between join attempts to a chat session. By default, this value is set to 10000 milliseconds.
    Example configuration:
    chatServerRejoinAttempts: 5
    chatServerRejoinDelay: 10000


While establishing a session with Configuration Server, GWS SyncNode now connects with all channels (voice, chat, and so on) configured in the CloudCluster application despite any possible network issue. Previously, GWS couldn’t connect with those channel(s) if they were unavailable due to a network issue. (HTCC-31923)

In some configurations with a large number of CorporateFavorites and LogHeader functionality enabled, GWS could send thousands of read requests to Cassandra at once that might impact Cassandra performance. In such scenarios, to optimize performance, reading application setting for the LogHeader functionality can be disabled by using the excludeAppSettings option in the serverSettings section in the application.yaml file:

    excludeAppSettings: true


Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 15, 2023, at 23:09.
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