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Web Services and Applications Release Notes
|Release Date||Release Type||Restrictions||AIX||Linux||Solaris||Windows|
This release includes only resolved issues.
This release contains the following resolved issues:
Workspace Web Edition
If agents access Workspace with the userName, password, and Place parameters as part of the URL, and there is an issue with the Place, such as a conflict where the Place is already in use by another agent, Workspace now displays an error message to the agent in the login view. Previously, the login process went into an infinite loop. (HTCC-30747)
Workspace no longer displays error messages to agents when they release calls. Previously, in some situations, an Invalid Connection Id error was displayed to the agent. (HTCC-30736)
The My Agents tab now displays only those agents that are supervised by the supervisor. Previously, if the browser was refreshed, all agents in the contact center were displayed. (HTCC-30726)
No special procedure is required to upgrade to release 22.214.171.124.