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Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
10/11/19 Hot Fix X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Workspace Web Edition

If agents access Workspace with the userName, password, and Place parameters as part of the URL, and there is an issue with the Place, such as a conflict where the Place is already in use by another agent, Workspace now displays an error message to the agent in the login view. Previously, the login process went into an infinite loop. (HTCC-30747)

Workspace no longer displays error messages to agents when they release calls. Previously, in some situations, an Invalid Connection Id error was displayed to the agent. (HTCC-30736)

The My Agents tab now displays only those agents that are supervised by the supervisor. Previously, if the browser was refreshed, all agents in the contact center were displayed. (HTCC-30726)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on October 11, 2019, at 10:33.
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