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outbound.treatment-mode

Section: interaction-workspace
Default Value: An empty string.
Valid Values: personal, campaign
Changes Take Effect: When the session is started or restarted.


Specifies the type of treatment to be applied for the outbound record after it is marked as processed. If not set or set to an invalid value, no treatment is applied for the outbound record. This option can be overridden by a routing strategy as described in the Configuration Guide.

8.5.202.57

Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
01/25/19 Hot Fix X

Helpful Links

What's New

This release contains the following new features and enhancements:

Workspace Web Edition

You can now specify the type of treatment to be applied for an outbound record after it is marked as processed by using the outbound.treatment-mode option. (HTCC-30315)

Resolved Issues

This release contains the following resolved issues:


Workspace Web Edition

Workspace no longer freezes when a supervisor marks done or deletes a large number of interactions in the supervisor's own workbin or in the workbin of another agent. (HTCC-30077)


Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.57.

This page was last modified on January 25, 2019, at 08:22.

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