|Release Date||Release Type||Restrictions||AIX||Linux||Solaris||Windows|
This release includes only resolved issues.
This release contains the following resolved issues:
Workspace Web Edition
In French Canadian and French locales, in the 'Mes Agents' view, the term 'No Supervised Agent' has been replaced by 'Aucun agent supervisé'. Previously, the English text was displayed. (HTCC-30278)
In French Canadian locales, in the 'Mes Agents' view, the term 'Tâche après appel' has been replaced by 'Traitement post-appel'. (HTCC-30273)
Workspace now displays Facebook messages in the correct interaction view when and agent is handling more than one Facebook message session simultaneously. Previously, messages from one contact might have been displayed in the Facebook session of another contact. (HTCC-29627)
Web Services API
SSL configuration is no longer ignored when opening an External Service Protocol (ESP) connection to Interaction Server. Previously, the SSL configuration was ignored and the connection was not opened. (HTCC-30190)
No special procedure is required to upgrade to release 22.214.171.124.