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email.auto-answer

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction.


Specifies whether an e-mail interaction is automatically accepted when a Interaction Server Invite event is received. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

login.email.is-auto-ready

Section: interaction-workspace
Default Value: false
Valid Values: true,false
Changes Take Effect: When the application is started or restarted.


Specifies whether the e-mail channel is automatically set to the Ready state at login.

outbound.push-preview.auto-answer

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction.


Specifies whether a push preview outbound interaction is automatically accepted when Interaction Server Invite event is received. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

chat.rich-media-widget-width

Section: interaction-workspace
Default Value: 300
Valid Values: An integer value between 100 and 500.
Changes Take Effect: At the next interaction.
Introduced: 8.5.150.06

Specifies the width, in pixels, of Rich Media in a chat interaction. The value of this option affects the minimum width of the Chat transcript view.

outbound.assured-connection.allow-release-engaging-call-timeout

Section: interaction-workspace
Default Value: -1
Valid Values: any integer greater or equal to -1
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.150.06

Specifies the time, in seconds, after which an engaging call of Outbound Assured Connection can be released. If the value -1 is specified, an engaging call is not allowed to release.

interaction.case-data.<media-type>.mandatory-actions

Section: interaction-workspace
Default Value:
Valid Values: A comma separated list of actions from the following list: Transfer, Conference
Changes Take Effect: At the next interaction.
Introduced: 8.5.150.06

Some actions, such as 'Transfer' and/or 'Conference', have an uncertain final status. This option enables you to specify whether the agent must complete the mandatory case data before applying a Transfer and/or Conference action for any Digital Channel interaction other than email. If Transfer and/or Conference are specified for this option, agents must complete the case data that is configured as mandatory before completing one of these actions. This option can be overridden by a routing strategy as described in Overriding Options by Using a Routing Strategy.

To specify whether the agent must complete the mandatory case data before applying a 'Transfer' or 'Forward as an attachment' action on an email interaction, configure https://docs.genesys.com/Documentation/Options/Current/IW/WDE-interaction-workspace#interaction-case-data-email-mandatory-actions

Note: Agents can apply the Conference action only for the media types that support the functionality.

interaction.disposition.<media-type>.mandatory-actions

Section: interaction-workspace
Default Value:
Valid Values: A comma separated list of actions from the following list: Transfer, Conference
Changes Take Effect: At the next interaction.
Introduced: 8.5.150.06
Related Options: interaction.disposition.is-mandatory

Some actions, such as 'Transfer' and/or 'Conference', have an uncertain final status. This option enables you to specify whether the mandatory disposition code must be completed by the agent before applying a 'Transfer’ and/or 'Conference' action for interactions of any given media type that is different from email. If Transfer and/or Conference are specified for this option, agents must complete the disposition code that is configured as mandatory before completing one of these actions. This option can be overridden by a routing strategy as described in Overriding Options by Using a Routing Strategy.

Note: Agents can apply the Conference action only for the media types that support the functionality.

interaction.case-data.email.mandatory-actions

Section: interaction-workspace
Default Value: Transfer, Forward
Valid Values: A comma separated list of actions from the following list: Transfer, Forward
Changes Take Effect: The next time an agent transfers and/or forwards an e-mail interaction.
Introduced: 8.5.150.06

Some email interaction actions, such as 'Transfer' and 'Forward as an attachment', have an uncertain final status. This option enables you to specify whether the agent must complete the mandatory case data before applying a 'Transfer' or 'Forward as an attachment' action. If Transfer and/or Forward are specified for this option, agents must complete the case data that is configured as mandatory before completing one of these actions. This option can be overridden by a routing strategy as described in Overriding Options by Using a Routing Strategy.

To specify whether the agent must complete the mandatory case data before applying a Transfer and/or Conference action for any Digital Channel interaction other than email, configure https://docs.genesys.com/Documentation/Options/Current/IW/WDE-interaction-workspace#interaction-case-data-zmedia-type-zmandatory-actions

8.5.150.06

Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
12/21/21 Update X


Helpful Links

What's New

This release contains the following new features and enhancements:

Resolved Issues

This release contains the following resolved issues:


An issue in the metadata of the privilege Recording - Can Use Screen Recording that prevented Genesys Administrator Extension from interpreting the metadata has been fixed. (IW-17503)


Workspace no longer creates extra attachment links in UCS between chat interactions and files that customers upload in chat interactions. Previously, when agents handled chat interactions, such links were created thereby causing extra activity in UCS and latency in Workspace. For example, when an agent hovered the interaction tab of a chat interaction containing references to the uploaded files created extra links. (IW-17483)


Workspace now enables you to configure the UCS Contact profile with a custom attribute named ID. Previously, the custom attribute ID had a conflict with the out-of-the-box attribute Id. (IW-17473)


Workspace now retains the opened or closed status of the Note tab/Disposition tab. Previously, the closed status was not always retained at the next interaction. (IW-17466)


Workspace now correctly displays the Greek Pi character (Π) in the Standard Response view. (IW-17463)


Workspace now enables you to define the date format of the ScheduledAt interaction attribute that is displayed in the Case Information view using the date.time-format annex of the Business Attribute Value. (IW-17434)


Workspace now enables you to override the value of the option outbound.push-preview.auto-answer through a routing strategy as described in Configuration and administration by using options and annexes. (IW-17431)


Workspace now correctly displays the first email after application startup when the option values login.email.is-auto-ready and email.auto-answer are set to true. Previously, starting with version 8.5.148.04, with the specified values for configuration, the content of the first email was not displayed correctly. (IW-17428)


Workspace now displays the date separator in the Chat transcript view based on the user's location. (IW-17410)


In voice environments where Workspace SIP Endpoint or Genesys Softphone is not the audio device, the voice DN now automatically logs back in when the DN resumes from a brief out-of-service state, for example, due to a transient connectivity issue between the device and its backend. (IW-17405)


The Chat transcript now correctly organizes and displays the messages that are exchanged past midnight according to the local time. Previously, some messages of the previous day were displayed after the date separator. (IW-17400)


In an environment where an agent is configured to log on to a Place Group, an improvement has been made to prevent issues that occur when an agent starts a new Workspace instance and restores activity on the voice extension that was left logged in. (IW-17340)


In Cisco T-Server environments, where a Supervisor uses the Default or High Contrast theme, Workspace now correctly displays the controls that are used to activate whisper coaching on or off. (IW-14797)


Upgrade Notes

No special procedure is required to upgrade to release 8.5.150.06.

This page was last edited on December 21, 2021, at 13:16.
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