Jump to: navigation, search

interaction.case-data.frame-color

Section: interaction-workspace
Default Value: #FF17849D
Valid Values: The hexadecimal Alpha (from '00' for fully transparent color to 'FF' for regular plain color) followed by the RGB hexadecimal color code (3 values in the '00'-'FF' range).
Changes Take Effect: At the next interaction.
Modified: 8.5.106.19

Specifies the background color of the Case Information view header. Examples: #FFFFBA00 for a Gold color, #FF6F7074 for a Silver color, #FFB8400B for a Bronze color. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

chatserver.tls-mutual

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.148.04

Specifies whether Workspace is required to provide a certificate key in environments where Chat Server works in Mutual TLS mode.

security.client-authentication-certificate-search-value

Section: interaction-workspace
Default Value: A string value or one of the supported field codes, Workspace uses to select a certificate.
Valid Values: A string value or one of the supported field codes, Workspace uses to select a certificate.
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.148.04

For mutual TLS only. Specifies a string or one of the supported field codes that Workspace should use to select a certificate from the Windows Certificate Store to be used on the client-side to authenticate to server.

Search order with this value is:

  1. The certificate Thumbprint.
  2. The certificate Subject with this value, such as: Email, Common Name, Organizational Unit, and so on.
  3. The certificate Subject Alternative Name with this value.

Supported field codes:

  • $Agent.UserName$: The User Name.
  • $Agent.UPN$: The Explicit User Principal Name (eUPN) specified in the Windows Active Directory by the Windows Administrator when provisioning the agent account. This mode is deprecated and should be substituted by implicitUPN.
  • $Agent.ImplicitUPN$: The Implicit User Principal Name (iUPN), which is a combination of the samAccountName and the user's Domain.
  • $Agent.SAMAccountName$: The SAM Account Name attribute in the Windows Active Directory specified by the Windows Administrator when provisioning the agent account.
  • $Agent.MachineName$: The Machine Name attribute.
  • $Agent.MachineNameWithDomain$: The period (.) separated combination of Machine Name and Domain attributes.

Note: For authentication to Configuration Server, this option should be present in the local InteractionWorkspace.exe.config configuration file.

8.5.148.04

Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
08/19/21 Update X


Helpful Links

What's New

This release contains the following new features and enhancements:

Resolved Issues

This release contains the following resolved issues:


In environments where a Team Lead (Supervisor) has the Team Lead - Can Auto Coach Voice Interactions and Team Lead - Can Coach Current Voice Interactions privileges assigned without having the Team Lead - Can Auto Monitor Voice Interactions and Team Lead - Can Monitor Current Voice Interactions privileges assigned, the Team Lead can now coach the current agent's voice interaction immediately.

Or, in environments where a Team Lead (Supervisor) has the Team Lead - Can Auto Coach Chat Interactions and Team Lead - Can Coach Current Chat Interactions privileges assigned without having the Team Lead - Can Auto Monitor Chat Interactions and Team Lead - Can Monitor Current Chat Interactions privileges assigned, the Team Lead can now coach the current agent's chat interaction immediately. (IW-17341)


Some Workspace third-party libraries have been updated to more recent versions. In particular, the log4net library was upgraded from version 1.2.15 to 2.0.12. (IW-17321)


In environments that use certain customization modules, Workspace no longer becomes unresponsive when an agent handles multiple concurrent chat interactions and switches between them. (IW-17301)


Contact records configured as favorites now display correctly in Team Communicator. Previously, if there was a delay in Workspace connecting to the primary UCS or initially connecting to the backup UCS, favorites were not displayed. (IW-17300)


Agents can now correctly mark interactions as Done when a mandatory Business key value is cleared by a routing strategy. Previously, when a Case Data Business key of type enum that was configured to be mandatory was cleared by a routing strategy, the interaction could not be marked Done. (IW-17274)


The value specified for the interaction.case-data.frame-color option is now correctly applied to the Case Data frame of the consultation interaction for a consultation call from an existing consultation call. (IW-17244)


In the Contact Center Statistics view, contact center resources that have an underscore character in their names are now correctly displayed. (IW-17198)


If Chat Server is temporarily unavailable, asynchronous chat interactions that have not been completed can now be put on hold if the chat interaction cannot be retrieved from a workbin. Previously in this scenario, only completed chat interactions could be retrieved. (IW-17195)


Upgrade Notes

No special procedure is required to upgrade to release 8.5.148.04.

This page was last edited on August 19, 2021, at 09:04.
blog comments powered by Disqus