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Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
04/15/21 Update X

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What's New

This release contains the following new features and enhancements:

  • Agents can now minimize and restore the Disposition tab/Note tab area in the Interaction view. Workspace remembers the minimized/restored state the the user settings for the next interaction. (IW-17072)

Resolved Issues

This release contains the following resolved issues:

Workspace no longer becomes unresponsive when an agent collapses and restores an Email interaction view in the following scenario:

  • The email body is plain text.
  • The email body contains a hyperlink.
  • Spelling Check is enabled.


Workspace no longer writes System.Data.RowNotInTableException exceptions in the Workspace logs when an agent selects an interaction in a History view. (IW-17165)

Workspace now correctly displays HTML-formatted email interactions that include a table with a column that has a specified width of less than 1%. (IW-17159)

Workspace no longer writes misleading exceptions in the Workspace logs related to the Spelling Check feature. (IW-17156)

Workspace now displays the correct information in the Call Status area of a Consultation call that is initiated during the handling of an ASM mode Outbound campaign interaction. (IW-17141)

In environments where disposition codes are defined by an option override, Workspace no longer displays duplicate disposition codes in the Disposition tab. (IW-17127)

In environments where Workspace is configured to display interactions in separate windows, the size of an interaction window opened in the background while another interaction window has the focus is now correctly set according to user preferences. Previously, the second window opened with the size set by the Workspace default settings. (IW-17126)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 15, 2021, at 13:58.
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