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Widgets is part of 9.x starting in

Widgets Release Notes

Release Date Release Type Restrictions
02/04/19 Update

Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

Helpful Links

Releases Info

Product Documentation

Genesys Products

What's New

This release contains the following new features and enhancements:

  • This version only includes new features that are specific to Genesys Engage cloud APIs.

Resolved Issues

This release contains the following resolved issues:

WebChat with GMS CometD API now restores correctly after going offline. Previously, when WebChat Widget would disconnect and reconnect to the network during an active chat session, the chat session would not restore. (CXW-2130)

Fixed an issue where Quick Replies would not appear due to a JavaScript error. Previously, the error "SCRIPT438: Object doesn't support property or method 'toLowerCase'" would appear when attempting to generate quick replies. (CXW-2077)

WebChat bubble arrows are now displaying correctly by properly pointing to either the Agent or the Customer in the active Chat transcript window. Previously, the bubble arrows were slightly misaligned. (CXW-2071)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 18, 2020, at 13:52.
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