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Widgets is part of 9.x starting in

Widgets Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/26/18 General Platform Independent

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What's New

This release contains the following new features and enhancements:

  • The new Engagement Widget is now available to support use cases for Proactive Engagements triggered by Altocloud.
  • Each widget now publishes a new Interaction Lifecycle Event (“submitted”) whenever a form is submitted by a visitor. This event includes standard lifecycle metadata including the Form Registration data submitted by a visitor when starting a new interaction (WebChat, SendMessage, Callback, and ClickToCall). This can be used for more accurate client-side JavaScript logic alongside other Interaction Lifecycle Events published by Widgets.
  • The Authorization header sent by WebChat over HTTP(s) can now be configured to support an organization’s security and authentication gateways. Support includes standard REST mode and CometD (long-polling) mode. Authorization Header is not supported over WebSockets transport.
  • Introduced support for Knowledge Center 9.0, in addition to Knowledge Center 8.5.
  • Asynchronous Chat mode was added to the WebChat and WebChatService plugins. This mode allows for chat sessions to be started, left, and continued at a later time. To support async mode, chat session data must be stored and restored by the host website, according to the host's security policies and capabilities.

Resolved Issues

This release contains the following resolved issues:

In order to maintain backward compatibility in the new Callback Widget, re-introduced a feature which enables the display of the Immediate Callback option if the Estimated Waiting Time (EWT) falls within the range of the defined threshold. (CXW-1584)

The EWT display no longer becomes hidden in certain instances. Previously, when prefilling the ClickToCall form using the ClickToCall.open command, the display might become hidden. (CW-1533)

The Launcher sample page has been updated to include the ClickToCall widget. (CXW-1529)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 17, 2019, at 18:32.
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