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Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/07/20 Update X X

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What's New

This release contains the following new features and enhancements:

  • Support for Red Hat Enterprise Linux 7.7. See the Genesys Mobile Services page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
  • Statistic API has been enhanced with a new V3 operation for querying multiple statistic values in a single request V3 operation. When subscribing to several statistics, the operation will not stop on the first statistic item that fails (for example, if the given statistic does not exist). (GMS-7834)
  • In rare scenarios where Chat Server becomes unresponsive, GMS now increases the internal counter used for load balancing purposes between Chat Server instances. Thanks to this enhancement, GMS can exclude the unresponsive Chat Server from being selected when a new chat session is requested. (GMS-7787)

Resolved Issues

This release contains the following resolved issues:

If you enable the Digital Channel notification mode for CometD API and if case registration failed during the previous connection attempt, the GMS node can now properly re-establish a persistent connection to the Chat Server. Previously, after restarting Chat Server, the GMS node might not have reconnected if the registration request failed during the initialization of Chat Server instance. (GMS-7911)

You can now configure Basic Authentication for OpenMedia API by following the same instructions for configuring Basic Authentication for the Digital Channels Chat and Email V2 APIs. (GMS-7856)

Special office hours can now be set to a full date using GMS Admin UI. (GMS-7811)

Upgrade Notes

Further instructions are available in the upgrade section of the Genesys Mobile Service Deployment Guide.

This page was last edited on February 7, 2020, at 16:05.
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