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9.0.000.08

CX Contact Release Notes


CX Contact is part of 9.x starting in 9.0.000.06.
Release Date Release Type Restrictions AIX Linux Solaris Windows
12/06/18 General Under Shipping Control X


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What's New

This release contains the following new features and enhancements:

  • A new filtering rule allows you to sort and order contact data within in a contact list. Unlike upload rules and selection rules, a filtering rule can be applied while a campaign group is running. It does not have to be applied at the time a list is being uploaded to CX Contact.
    The Filtering Rule option replaces the Contact Order option on the General tab of a dialing profile, campaign template, and campaign group.
    Related Documentation: Filtering Rules
  • There are now two types of upload rules:
    • Contacts - The selection rule applies to a contact list.
    • Suppression - The selection rule applies to a suppression list.
    Related Documentation: Upload Rules
  • There are now three types of selection rules:
    • Contacts - The selection rule applies to a contact list.
    • Suppression - The selection rule applies to a suppression list.
    • Advanced - The selection rule applies to a contact list export and filtering rules. When defining the filtering criteria for this type of rule, you can now define an SQL WHERE clause in place of the standard visual editor.
    Related Documentation: Selection Rules
  • On the Campaigns dashboard, the Filtered cell now includes the total number of filtered devices from the contact list, in addition to the total number of filtered records. The count is displayed as Records Filtered/Devices Filtered. Related Documentation: View Campaign Statistics
  • On the Campaigns dashboard, the List Size cell now includes the total number of devices contained in the contact list, in addition to the total number of unique records. The count is displayed as Record Count/Device Count. Related Documentation: View Campaign Statistics
  • On the campaigns dashboard, the Expand All option, which is used to view campaign groups and contact lists associated with each campaign template, now functions as follows:
    • Click Expand All once to view all campaign groups associated with each campaign template.
    • Click Expand All again to view all contact lists associated with each campaign group.
    The Collapse All functionality remains unchanged. Related Documentation: Search or Filter Campaign Statistics
  • Contact lists exported from CX Contact now include compliance classification data for each device (record in chain), including:
    • Wireless
    • Duplicate Position
    • Duplicate List
    • International
    • Ends in 00
    • Ends in 000
    • TPS/DNC
    • Toll Free
    • Duplicate Contact
    • Contains Extension
    • VoIP
  • Contact lists exported from CX Contact now store all devices associated with each record in a chain.
  • You can now create a campaign group against an individual campaign template using the More Actions menu (displayed as an ellipsis) on the Campaigns dashboard. When you do this, the campaign template and associated parameters will automatically populate on the New Campaign Group page. Related Documentation: Create a Campaign Group
  • You can now duplicate attempt rules and location rules. The duplicated rule will inherit all settings from the original rule, but you can change any or all of them. If you do not change the name of the rule, it will inherit the name of the original rule, with _duplicate# appended to it. Related Documentation: Compliance Tools
  • The user interface now contains a context-sensitive Help tool that enables you to view Help content relative to the page you're viewing in the user interface. To access the tool, click the question mark icon in the top right-hand corner of the user interface.
  • The width of each menu on the General tab for a dialing profile, campaign template, and campaign group has increased by 50%.


Resolved Issues

This release contains no resolved issues.


Upgrade Notes

No special procedure is required to upgrade to release 9.0.000.08.

This page was last edited on December 6, 2018, at 16:55.
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