100.0.030.0003

CX Contact Release Notes

9.x

CX Contact is part of 9.x starting in 9.0.000.06.

Important

The URL for this Release Note indicates CX Contact 9.0.030.03, however, the full release number is 100.0.030.0003.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
07/06/22	General	Under Shipping Control		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• CX Contact

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Campaign Manager now supports an advanced option to Calculate duplicates during the pre-loading of campaign groups. (CLOUDCON-16042)
• CX Contact analytics now allows you to specify a default dashboard per partition for an analytics index in Settings. The default dashboard setting was earlier applied to the entire tenant. (CLOUDCON-15906)
• The New list and Edit list dialogs now contain an option to ignore duplicates when contact list files are imported using list automation. (CLOUDCON-15757)
• Exported contact lists now include all ten device fields, regardless of whether any records are populated with values. Device fields without values are left blank. (CLOUDCON-15689)

  Important

  This functionality is not enabled by default and is available only when it is configured.

• The New list and Edit list dialogs now include the ability to move input files to a specific file path after the files are imported. (CLOUDCON-15681)
• CX Contact download lists now use the cd_device_index field to always assign each device to the same device field as assigned by the list import, regardless of whether it is based on the list header record, input specification, or data mapping. For conflicting device assignments, an overlapping device is assigned to the next available device number field. Previously, devices were assigned to consecutively numbered device fields, even if some were skipped or blank on import. (CLOUDCON-15273)

  Important

  This functionality is not enabled by default and is available only when it is configured.

Resolved Issues

This release contains the following resolved issues:

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An issue that caused list automation to fail with the search_phase_execution_exception error because of incorrect sorting of call result records is now resolved. (CLOUDCON-16072)

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CX Contact no longer displays a file format error when the extension of a contact list file is in upper casing. (CLOUDCON-15871)

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An issue that caused certain contact suppression lists to be incorrectly removed from campaigns is now resolved. (CLOUDCON-15867)

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Performance of the List rules UI has been improved. (CLOUDCON-16119)

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Upgrade Notes

No special procedure is required to upgrade to release 100.0.030.0003.