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9.0.021.04

CX Contact Release Notes


CX Contact is part of 9.x starting in 9.0.000.06.
Release Date Release Type Restrictions AIX Linux Solaris Windows
06/15/20 General Under Shipping Control X


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Product Documentation

Genesys Products


What's New

This release contains the following new features and enhancements:

  • When a Contact list encoded with PGP-encryption (that is, secured encryption) is selected, a closed padlock icon is displayed and all of the list options are disabled. Previously, the encoded Contact list details were visible and the list options were enabled. For more information, see: List Details View. (CLOUDCON-10089)
  • The local timezone is now displayed in the CX Contact user interface at all times. The local timezone is configured in the CX Contact Settings page. For more information, see: General settings. (CLOUDCON-10046)
  • When working with List Automation you can now export analytics data to a .csv file via SFTP. For more information, see: Create and Manage List Automation Tasks. (CLOUDCON-9993)
  • You can now incorporate special characters (white-space, @, -, and so on) in the List Automation SFTP directory. Form more information, see: Create and Manage List Automation Tasks. (CLOUDCON-9963)
  • The Agent Callback Error call result now includes a new action type: AssignToGroup. AssignToGroup redistributes the callback to another agent in the agent group if the original agent is unable to initiate the scheduled callback. This option is only available when the call result is: agent callback error. For more information, see: Apply to Record Options Defined. (CLOUDCON-9846, CLOUDCON-9788)
  • Interactions that are cancelled during pre-loading and pre-dial validation are stored in Outbound Analytics with Blocking rule and Blocking Suppression list information. For more information, see: Preloading Record Dashboard. and the Call Result Record Dashboard. (CLOUDCON-9812)
  • The Settings > Security tab now includes a new Use strict sign out option. When this new option is enabled, users will be forced to sign out of the CX Contact UI every time the browser page is closed. For more information, see: Security settings. (CLOUDCON-9726)
  • You can now select to show/hide individual columns in the Outbound Analytics Custom Table panel. (CLOUDCON-10076)
  • It is now possible to calculate the duration between two different date timestamps in the Outbound Analytics Custom Table panel. (CLOUDCON-10074)


Resolved Issues

This release contains the following resolved issues:


Switzerland phone numbers are no longer identified as invalid devices. (CLOUDCON-10272)


The Link field mode in the Outbound Analytics Custom Table panel is now working as expected. (CLOUDCON-10072)


It is no longer necessary to restart a Campaign group after the Campaign has started in order to process records inserted into a list via API . (CLOUDCON-10026)


When a Selection rule is imported as a .json file after it was exported from CX Contact, the Selection rule name is no longer ignored. (CLOUDCON-9945)


When the CX Contact default country code is set as United Kingdom, the system no longer adds a cd_mask with an invalid DM_INVALID_AREA_CODE bit set. (CLOUDCON-9745)


Measures have been taken to improve the prevention of potential security threats. (CLOUDCON-9700)


The Call Attempts value in the Campaigns/Groups list no longer includes negative values. (CLOUDCON-9549)


The Summary tab in the Device Escalation > Treatment tab now contains the correct information. (CLOUDCON-9958)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.021.04.

This page was last edited on July 9, 2020, at 21:42.
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