9.0.020.03
CX Contact Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 03/16/20 | General | Under Shipping Control | X |
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What's New
This release contains the following new features and enhancements:
- A new CX Contact Dashboard (Outbound Analytics) has been added for the new Schedules index. For details refer to Outbound Schedules Dashboard. (CLOUDCON-9416)
- An Attempt rule can now be defined using the Agent Disposition code. As a result, when an attempt is made to initiate an interaction, the attempt can be counted according to its Disposition value. This allows for greater granular control over agent and customer interactions. (CLOUDCON-9232)
- The Schedules menu was added to CX Contact. With Schedules you can now configure instant and sequential events by determining when dialing is active. This new option enables you to:
- Schedule when a campaign group starts/finishes.
- Schedule a campaign group to run for a specified period of time or until a specific statistic is achieved.
- Sequence campaign groups. For example, starting one campaign group when another campaign group closes at a defined time. (CLOUDCON-3657)
- For details refer to Schedules.
Resolved Issues
This release contains the following resolved issues:
The Outbound Analytics User Actions tab is no longer missing data. Previously, when a search query was deleted some rows did not appear in the tab. (CLOUDCON-9389)
When creating/editing a Dialing Profile, Campaign Template and/or a Campaign Group, selecting Device Escalation in the Treatment tab no longer causes the window layout to change. (CLOUDCON-9383)
When a Caller ID Set is imported with an Import file, the Caller ID set cannot have more than 5000 Caller IDs. (CLOUDCON-9472)
When the drop-down menu associated with an empty field is opened, the drop-down menu is now a normal size displayed correctly. Previously, when opened, the drop-down menu was larger than normal. (CLOUDCON-9381)
Records no longer fail to upload when using the XLSX file for input. (CLOUDCON-9380)
When you configure the Contact List table to include the Secured column, the Secured column appears in the table. Previously, even when selected, the Secured column did not always appear in the Contact List table. (CLOUDCON-9374)
Measures have been taken to improve the prevention of potential security threats to List-builder. (CLOUDCON-9320)
The List Source column in the List Automation tab now contains an SFTP Server name for each list. Previously, the List Source column contained an IP address. (CLOUDCON-9265)
When configuring Advanced selection rules, the original data is no longer deleted when Visual Editor is turned on/off. (CLOUDCON-9207)
When configuring an Upload rule with the Quantity type option, you are no longer limited to 250 records. (CLOUDCON-9089)
CX Contact automatic sign-out now functions correctly after the sign-out modal window is displayed. Previously, it was possible to reload the page and remain logged in after the automatic sign-out modal window was displayed. (CLOUDCON-9040)
When exporting an Outbound Analytics table and audit panel to PDF, the exported PDF now includes page numbers. (CLOUDCON-8854)
The Contact Suppression Search and the Contact Search drop-down menus are now positioned correctly in the UI. Previously, these menus appeared above the top menu bar. (CLOUDCON-8676)
When working with CX Contact, mandatory options can no longer be unselected. (CLOUDCON-8515)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.020.03.