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CX Contact Release Notes

CX Contact is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
05/05/21 General Under Shipping Control X

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Releases Info

Product Documentation

Genesys Products

What's New

This release contains the following new features and enhancements:

  • When Partitioning is enabled, Outbound Analytics dashboards now display data only for the active partition. (CLOUDCON-12565)

Resolved Issues

This release contains the following resolved issues:

In environments for which Partitioning is enabled, the Campaign UI now displays one Campaign Group after the user changes the active partition. Previously, the Campaign UI may have displayed several Campaign Groups instead of one. (CLOUDCON-13071)

Campaign Groups for Email and SMS media types are now created with the correct Destination DN, obtained from the Session Profile. Previously, such Campaign Groups for Email and SMS media types, may have been created with no Destination DN. (CLOUDCON-13032)

CX Contact sometimes failed to preload contacts that were added via API requests due to a violation of the primary key in the auxiliary preloading table. As a result, Outbound Contact Server was unable to retrieve or process contacts until the affected Campaign Group was stopped, unloaded, and restarted. This issue is now resolved. (CLOUDCON-13012)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on May 26, 2021, at 19:11.
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