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CX Contact 9.0.x Release Note

CX Contact is part of 9.x starting in 9.0.000.06.

This Release Note applies to all 9.0.x releases of CX Contact. Links in the Available Releases section enable you to access information regarding a specific release.

Available Releases

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

Release 9.0.0:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
100.0.030.0005 09/30/22 General Under Shipping Control X
100.0.030.0004 07/12/22 General Under Shipping Control X
100.0.030.0003 07/06/22 General Under Shipping Control X
100.0.029.0004 04/14/22 General Under Shipping Control X
100.0.029.0002 02/28/22 General Under Shipping Control X
100.0.028.0003 11/23/21 General Under Shipping Control X
100.0.027.0004 09/28/21 General Under Shipping Control X
9.0.027.02 08/30/21 General Under Shipping Control X
9.0.027.01 08/16/21 General Under Shipping Control X
9.0.026.04 07/21/21 General Under Shipping Control X
9.0.026.03 06/30/21 General Under Shipping Control X
9.0.025.05 05/05/21 General Under Shipping Control X
9.0.025.04 04/21/21 General Under Shipping Control X
9.0.024.04 02/09/21 General Under Shipping Control X
9.0.023.06 01/06/21 General Under Shipping Control X
9.0.023.04 12/07/20 General Under Shipping Control X
9.0.023.03 11/19/20 General Under Shipping Control X
9.0.022.04 09/14/20 General Under Shipping Control X
9.0.022.03 08/25/20 General Under Shipping Control X
9.0.021.05 07/09/20 General Under Shipping Control X
9.0.021.04 06/15/20 General Under Shipping Control X
9.0.020.05 04/06/20 General Under Shipping Control X
9.0.020.03 03/16/20 General Under Shipping Control X
9.0.020.01 02/24/20 General Under Shipping Control X
9.0.019.01 01/17/20 General Under Shipping Control X
9.0.018.01 12/12/19 General Under Shipping Control X
9.0.000.17 11/01/19 General Under Shipping Control X
9.0.000.16 10/31/19 General Under Shipping Control X
9.0.000.15 08/23/19 General Under Shipping Control X
9.0.000.14 06/25/19 General Under Shipping Control X
9.0.000.12 05/08/19 General Under Shipping Control X
9.0.000.11 04/02/19 General Under Shipping Control X
9.0.000.10 02/28/19 General Under Shipping Control X
9.0.000.09 01/15/19 General Under Shipping Control X
9.0.000.08 12/06/18 General Under Shipping Control X
9.0.000.07 11/02/18 General Under Shipping Control X
9.0.000.06 10/02/18 General Under Shipping Control X

This Release Note lists the supported operating systems for each release at a high level. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the CX Contact page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


  • PostgreSQL 9.5 database
Discontinued as of Date: April 21, 2021 Release: 9.0.025.04

CX Contact has discontinued support for FTP protocols for list automation jobs and now only supports SFTP protocols.


Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 9.0.x releases of CX Contact, including the issues that are specific to Localized (International) releases, at the following links:

Related Resources

For additional information about CX Contact, see the following documentation:

  • The documentation related to this software is available from the CX Contact page.

Release Notes for other Genesys components are available here.

This page was last edited on October 5, 2022, at 14:34.
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