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CX Contact Release Notes

CX Contact is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
04/06/20 General Under Shipping Control X

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Releases Info

Product Documentation

Genesys Products

What's New

This release contains the following new features and enhancements:

  • The Settings tab now includes a strict-logout option. When enabled this option forces the user to be logged out of the CX Contact UI as soon as the browser is closed. For details refer to Settings > Security Settings. (CLOUDCON-9727)
  • The Analytics Histogram panel now supports X-Axis labels to show date and time ranges. (CLOUDCON-9607)
  • The CX Contact UI now supports a Secure with encryption option when creating or editing a List Automation Job. (CLOUDCON-8944)

Resolved Issues

This release contains the following resolved issues:

Searching for an Agent Group name from within the Agent group list, using only part of the name, is now working as expected. (CLOUDCON-9807)

The CX Contact logo is now displayed correctly in the Login page when you log out of the CX Contact UI. (CLOUDCON-9806)

Outbound schedules now store the correct configuration values when you create a schedule with a start at and start after duration. (CLOUDCON-9801)

Users can now apply Campaign Group updates as expected. (CLOUDCON-9790)

When uploading contacts using an Excel .xlsx file the calling list is no longer rejected. (CLOUDCON-9760)

Importing contacts into a Calling list or a Suppression list using a .zip file is now functioning as expected. (CLOUDCON-9748)

The dialingMode field is now stored in the Call Results and Contact History analytics index's. (CLOUDCON-9737)

The List Automation update button no longer appears enabled when changes have not been made to the list. (CLOUDCON-9716)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on July 9, 2020, at 21:28.
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