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9.0.020.05

CX Contact Release Notes


CX Contact is part of 9.x starting in 9.0.000.06.
Release Date Release Type Restrictions AIX Linux Solaris Windows
04/06/20 General Under Shipping Control X


Helpful Links

Releases Info

Product Documentation

Genesys Products


What's New

This release contains the following new features and enhancements:

  • The Settings tab now includes a strict-logout option. When enabled this option forces the user to be logged out of the CX Contact UI as soon as the browser is closed. For details refer to Settings > Security Settings. (CLOUDCON-9727)
  • The Analytics Histogram panel now supports X-Axis labels to show date and time ranges. (CLOUDCON-9607)
  • The CX Contact UI now supports a Secure with encryption option when creating or editing a List Automation Job. (CLOUDCON-8944)



Resolved Issues

This release contains the following resolved issues:


Searching for an Agent Group name from within the Agent group list, using only part of the name, is now working as expected. (CLOUDCON-9807)


The CX Contact logo is now displayed correctly in the Login page when you log out of the CX Contact UI. (CLOUDCON-9806)


Outbound schedules now store the correct configuration values when you create a schedule with a start at and start after duration. (CLOUDCON-9801)


Users can now apply Campaign Group updates as expected. (CLOUDCON-9790)


When uploading contacts using an Excel .xlsx file the calling list is no longer rejected. (CLOUDCON-9760)


Importing contacts into a Calling list or a Suppression list using a .zip file is now functioning as expected. (CLOUDCON-9748)


The dialingMode field is now stored in the Call Results and Contact History analytics index's. (CLOUDCON-9737)


The List Automation update button no longer appears enabled when changes have not been made to the list. (CLOUDCON-9716)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.020.05.

This page was last edited on July 9, 2020, at 21:28.
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