100.0.028.0003
CX Contact Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 11/23/21 | General | Under Shipping Control | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- When LIFO records are added and then filtered out during pre-loading, their record_status is now changed from Retrieved to Cancelled. (CLOUDCON-14421)
- CX Contact Custom Compliance Rules now support priority settings. (CLOUDCON-14390)
- The Call History and Call Result indexes in CX Contact Analytics now include device mask information. (ClOUDCON-14389)
- The NEXDR and NEXCONV indexes in CX Contact Analytics are updated to allow the content field to be aggregated. (CLOUDCON-14381)
- CX Contact introduces the new Failed Compliance disposition value for pre-dial validation connection issues. (CLOUDCON-14363)
- Dial Manager now includes partition data for the NEXDR and NEXCONV indexes in CX Contact Analytics. (CLOUDCON-14335)
- The CX Contact Analytics SMS/Email Conversations index now includes the providerUpdate field to show the progress of email delivery statuses, such as OPEN, CLICK, and other events supported by the email provider. (CLOUDCON-14299)
- CX Contact now has a Secure with encryption check box in the Export Job settings to enable the force encrypted/unencrypted export function. (CLOUDCON-14440, CLOUDCON-14308)
- CX Contact now supports the Digital Signature Algorithm (DSA) and EIGamal user public keys for encryption. (CLOUDCON-14267)
- In CX Contact Campaign Dashboards, the Agent Group values in a Campaign Group can now be hidden. (CLOUDCON-14135)
- The CXC Settings > General > Lists > Default Region list now includes the regions supported by CX Contact. (CLOUDCON-14105)
- CX Contact users can now define Campaign Group names. Previously, Campaign Groups inherited their name from the Campaign Template. (CLOUDCON-14055)
- CX Contact users can now create Campaign Groups with Strict Compliance mode. (CLOUDCON-13567)
- CX Contact now supports SMS Variable Alerts, enabling a single SMS Campaign Group to send variable SMS content, based on user-defined fields and expressions. (CLOUDCON-12681, CLOUDCON-12680)
Resolved Issues
This release contains the following resolved issues:
The CX Contact UI now shows only the Drop and Connect to Destination DN delivery options when campaigns are configured in IVR Dialing mode using a Route Point. (CLOUDCON-14377)
The List Import Activity now includes entries for all List Automation processes. (CLOUDCON-14330)
CX Contact's Import File List Automation no longer fails due to artifacts index overflow. (CLOUDCON-14328)
SMS message personalization no longer fails when Contact Lists are created using splitting rules. (CLOUDCON-14325)
CX Contact now supports importing semi-colon delimited input lists with headers. Previously, using semicolons in input lists caused importing errors. (CLOUDCON-14291)
The Devicetimezone field in CX Contacts Analytics is no longer blank after running a Call Result report. (CLOUDCON-14232)
CX Contact no longer displays an error when users manually add records to an email Suppression List. (CLOUDCON-14188)
CX Contact no longer deletes and recreates Silence treatments after non treatment-related changes are made to Campaign Groups. (CLOUDCON-14110)
The Outbound Analytics dialog drop-down controls for customizable panels now include only relevant value types. (CLOUDCON-12503)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.028.03.