9.0.000.17
CX Contact Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 11/01/19 | General | Under Shipping Control | X |
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What's New
This release contains the following new features and enhancements:
- Campaign Groups / Dialing Profiles now support LIFO (Last In First Out) Dialing modes.
- For a complete description of this feature, refer to the Dialing Modes and IVR Modes > LIFO Mode section in the the CX Contact Help manual. (CLOUDCON-8434)
- Due to the nature of LIFO (Last in First Out) campaigns, Time Remaining statistics are not displayed in the UI. (CLOUDCON-8557)
- During the editing of an active/running Campaign Group, all Dialing Profile options that only take effect after a campaign group restart are now either disabled or show a “campaign is running” prompt when trying to edit. (CLOUDCON-8536)
- Labels can now be exported and imported. (CLOUDCON-8470)
- Outbound Analytics now displays a yellow warning ribbon and a red error ribbon. (CLOUDCON-8412)
- A new Found In column has been added to the Suppression List Table view. That is, when you search for a suppression record the target Suppression List in which the match was found is now shown in the results. (CLOUDCON-8362)
- A new Search option is now available for all drop-down menus. (CLOUDCON-8361)
- Outbound Analytics—It is now possible to export panels to a .csv file. (CLOUDCON-8343)
- Outbound Analytics—It is now possible to export panels and dashboards to a .pdf file. (CLOUDCON-8385)
Resolved Issues
This release contains the following resolved issues:
A Campaign Template now inherits the Copy Contact settings from the Dialing Profile. (CLOUDCON-8586)
When you edit a Campaign Template, and select Copy Contact from the Apply to Record list in the Treatment tab, the Copy as Rescheduled option is now working as expected. (CLOUDCON-8566)
The List Builder now accurately detects US time zones. Previously, List Builder failed to detect some US time zones. (CLOUDCON-8561)
When importing an exported .json dashboard file, the file is now saved to the correct index. (CLOUDCON-8538)
When duplicating a Data Mapping Schema, the labels from the original schema are now duplicated as expected. (CLOUDCON-8534)
The default label configured for the New Contact List dialog now appears as selected. Previously, the default label was not selected. (CLOUDCON-8522)
When viewing the Contact List table the Last Modified Date sort option now functions as expected. (CLOUDCON-8513)
When Dialing Profiles and Campaigns are loaded a loading icon appears on the screen. Previously, a No record(s) found message was displayed on the screen. (CLOUDCON-8467)
The Target Abandon rate and Abandon call definition fields have been removed from the Pacing Settings window. (CLOUDCON-8465)
Record_Id values will now be reset to start at 0 each time a contact list is modified by the Flush and append upload type. (CLOUDCON-8367)
Outbound Analytics will now provide a notification alert for an unset default dashboard. (CLOUDCON-8352)
Outbound Analytics— You can now perform an Audit table search with multiple criteria using a comma to separate the criteria. (CLOUDCON-8349)
Outbound Analytics—The Audit Table now shows all search results in the current table view (controlled by row view). Previously, results appeared among the table tabs. (CLOUDCON-8347)
Outbound Analytics—The Ddfilter panel now displays the correct values for the selected time frame. Previously, it panel displayed incorrect values. (CLOUDCON-8346)
Outbound Analytics - When exporting dashboards the exported file contains a valid file extension. Previously, the file was downloaded without an extension. (CLOUDCON-8345)
Outbound Analytics— Dashboard tool tips are now displayed correctly. Previously, some of the Dashboard tool tips were either not displayed or were displayed cropped. (CLOUDCON-8305)
The CX Contact Login screen is no longer bypassed. (CLOUDCON-7871)
When editing the Data Mapping table you can now edit a field by double-clicking the specific table cell. Previously, it was not possible to edit a field directly from the table. (CLOUDCON-5805)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.000.17.